Financial Counselor

Lifepoint Health • Olathe, KS

2h • Onsite

About The Position

The Financial Counselor guides patients through the financial responsibilities arising from their use of the facility’s services. The counselor assesses patients’ ability to pay, explains insurance benefits and financial liability, collects payments, negotiates payment arrangements, secures financing, identifies funding sources, and resolves questions about financial obligations.

The role is responsible for accurate, timely insurance-benefit verification. This includes contacting patients or guardians for additional insurance information; maintaining knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria; evaluating plans to estimate patients’ out-of-pocket charges; collecting copayments, coinsurance, and deductibles; and reviewing patients’ financial circumstances to establish fair and reasonable repayment terms.

Requirements

• High school diploma or equivalent preferred.
• Previous experience in healthcare collections or a related field, or a combination of education, training, or experience in a healthcare business office setting, preferred.
• May be required to work flexible hours and overtime.

Nice To Haves

• High school diploma or equivalent.
• Previous experience in healthcare collections or a related field, or a combination of education, training, or experience in a healthcare business office setting.

Responsibilities

• Assess patients’ financial ability and determine their ability to pay.
• Advise patients on insurance benefits and explain financial liability and obligations.
• Collect payments, including copayments, coinsurance, and deductibles.
• Negotiate payment arrangements and secure financing.
• Identify funding sources and resolve patients’ questions or confusion about their financial obligations.
• Accurately and promptly verify insurance benefits.
• Contact patients and/or guardians to obtain additional insurance information.
• Maintain knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria.
• Evaluate insurance plans to estimate patients’ out-of-pocket charges.
• Review patients’ financial circumstances to establish fair and reasonable repayment terms.

Benefits

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts.
• Competitive paid time off.
• Income-protection programs, including life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage.
• Tuition reimbursement and loan assistance.
• 401(k) matching.
• Employee assistance program including mental, physical, and financial wellness.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED