Financial Counselor

TriHealth•Montgomery, OH

6d•Onsite

About The Position

As a Financial Counselor at Good Samaritan Hospital, you will play a vital role in ensuring patients feel seen, heard, and supported—upholding our commitment to EXCELLENCE while stewarding our resources with VALUE‑driven care. We offer career growth opportunities and a comprehensive benefits package! Apply today and grow your career with a team that truly values you.

Requirements

High School Degree or GED in General Studies
Ability to operate multiple computer applications
Excellent verbal and written skills
Effective problem solving and critical thinking skills
Basic understanding of medical insurance
2-3 years experience Service Access, Patient Accounting or related field
2-3 years experience Customer Service

Nice To Haves

Strongly prefer healthcare work experience
Medical terminology preferred

Responsibilities

Responsible for interviewing patients to determine financial assistance eligibility for various assistance programs.
Able to work independently, managing a dynamic workload, while providing patients and families with outstanding customer service.
Collaborates with departments within the Revenue Cycle and Clinical staff to maximize reimbursement in a timely manner to ensure protection of hospital's financial position.
Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs.
Educates patients on coverage benefits, financial responsibility and financial assistance options.
Quotes accurate prices and estimates as needed for hospital charges.
Collects copayments, deductibles and outstanding balances.
Assists patients in setting up payment plans.
Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient.
Completes assigned work queues/reports ensuring accuracy and timeliness.