Financial Counselor

Lifepoint Health • Richmond, TX

13h • Onsite

About The Position

At Westpark Springs Behavioral Hospital, our team is dedicated to changing lives—and our Financial Counselors play a vital role in that mission. As a trusted resource for patients and families, you’ll help navigate the financial side of care with clarity, compassion, and confidence. Westpark Springs is a 35 bed behavioral health hospital that has been offering exceptional care to the community for over 5 years. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Requirements

• Strong communication and problem-solving skills
• Attention to detail and ability to manage multiple priorities
• Knowledge of insurance types (HMO, PPO, Medicare, Medicaid, commercial) preferred
• Passion for helping others and making a difference
• High school diploma
• Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.

Nice To Haves

• Previous experience in healthcare collections or a related field, or any combination of education, training, or experience in health care business office setting preferred.
• Valid driver’s license preferred

Responsibilities

• Guide patients and families through financial responsibilities with empathy and transparency
• Verify insurance coverage and clearly explain benefits and out-of-pocket costs
• Help patients understand their options, including payment plans and funding resources
• Collaborate with patients to create fair, manageable financial solutions
• Ensure accurate and timely insurance verification and documentation

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED