Financial Counselor

Roosevelt General Hospital•Portales, NM

45d•$17 - $25•Onsite

About The Position

Under general supervision, the Financial Counselor is responsible for representing Roosevelt General Hospital (RGH) and RGH Clinic as an exemplary hospital in the region. This role requires a fundamental understanding of RGH's collection policy and various patient financial assistance options. The Financial Counselor will embody the hospital’s mission, vision, and values, greeting patients or family members in the business office to address billing questions or concerns. This position requires knowledge of all departmental processes, from registration through billing.

Requirements

High school graduate or equivalent is required.
PE/MOSAA Certification through the State of NM within 6 months of hire date is required.
Basic computer knowledge.
Typing speed: minimum 40 wpm.
Knowledge of medical insurances (Medicare, HMO’s, PPO’s, commercial), EMTALA regulations, hospital billing and collection process.
Must have an enthusiastic and positive attitude.
Possess a genuine desire to help RGH become an exemplary hospital in the surrounding community and the state.
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks.
Ability to initiate communication with patients, their families and hospital visitors.
Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families.
Must have a professional demeanor and excellent public relations skills.
Willingness to develop or improve public speaking skills.
Must have excellent written skills.
Must be dependable and on time.
Possess good 'people skills' for building relationships with colleagues at all levels.
Ability to plan and prioritize workload to meet deadlines.

Nice To Haves

Medical terminology knowledge preferred.
Knowledge of CPT / ICD- coding helpful.
Bi-lingual preferred.
Six months previous hospital registration, billing and collections, financial counseling, and/or customer service experience preferred.

Responsibilities

Promote the mission, vision, and values of the organization.
Maintain knowledge of all patient assistance programs, including Medicaid, EMSA, Financial Assistance, and Roosevelt County Indigent Care.
Complete system-generated assessments daily to notify private pay patients about available programs.
Financially clear patients at OP registration, collecting cash payments or determining eligibility for governmental programs.
Conduct interviews with patients and/or family members.
Assist patients with account-related questions via phone or in person.
Maintain complete records for patients applying for indigent or financial assistance, including applications, proof of income, and acceptance/denial letters.
Create charity adjustments on accounts approved for Financial Assistance.
Record and maintain complete documentation of all account activities.
Participate in data gathering for financial reporting.
Collaborate daily with Case Management (UR) regarding patient status changes, including patient type, insurance notification, or coverage.
Set up payment arrangements and monthly installment plans for patients according to RGH collection policy, following up on missed payments within 3 days.
Discuss outstanding balances with patients seeking future services, providing estimates and creating payment plans for older debts.
Serve as a communication liaison between the department and the hospital.
Be knowledgeable about RGH’s services, including the RGH Clinic.