Financial Counselor Supervisor

Ridgeview Institute Smyrna•Smyrna, GA

3d•$60,000 - $0•Onsite

About The Position

The Financial Counselor Supervisor is central to the organization's commitment to exceptional patient care. This role involves engaging with patients and their families to confirm insurance benefits and eligibility for all admissions, serving as the primary liaison between the facility, insurance companies, and patients to address outstanding balances. The successful candidate will leverage their skills and knowledge to diligently pursue outstanding balances, ensuring timely and appropriate collections. The scope of this role encompasses self-pay collections for both Inpatient and Outpatient Services, requiring proficiency with managed care contracts, government intermediaries, and up-to-date knowledge of regulatory requirements for prompt and accurate reimbursement. This critical position contributes to the mission of providing top-notch mental health services to the community. The supervisor will serve as a resource and mentor for Financial Counselors, assist with day-to-day workflow support, and help leadership with onboarding and training of new team members. They will also monitor work queues, patient accounts, and registration accuracy to ensure timely follow-up and resolution, support escalated patient account concerns, and assist with complex insurance or payment-related situations. The role partners with leadership to identify workflow improvement opportunities and support departmental efficiency initiatives, and assists with auditing documentation, account accuracy, and compliance with departmental standards. The supervisor will help ensure consistent communication and coordination between admissions, business office, and clinical teams. Key responsibilities include meeting with patients and families to confirm benefits and discuss/collect financial responsibility, determining financial eligibility, coordinating and ensuring accurate patient account data communication, navigating discharge planning to minimize non-payment risks, providing ongoing patient benefit information, and coordinating the finalization of financial arrangements. The supervisor will also assist patients facing hardships by obtaining necessary documentation and utilizing Equifax reports, follow up diligently on payment plans, document benefits and payments, and scan signed documentation into patient accounts. In addition to core registration and financial counseling responsibilities, the Financial Counselor Supervisor serves as a day-to-day resource for the team, helping support workflow coordination, training, problem-solving, and operational consistency within the Business Office. This role partners closely with leadership to help ensure accuracy, accountability, and a positive patient experience.

Requirements

High School graduate or equivalent required.
Experience interpreting insurance coverage plans, copayments, and deductible schedules.
Working knowledge of managed care, commercial, and governmental plans.
Minimum of 3 years of experience in patient registration, financial counseling, patient access, or healthcare revenue cycle operations required.
Basic knowledge of public assistance programs and required financial forms.
Proficiency in Microsoft Office applications, with a heavy focus on Excel.
Detail-oriented with basic mathematical and analytical skills to resolve financial issues.
Positive demeanor and strong verbal and written communication skills.
Professional appearance and approach.
Ability to quickly learn the patient accounting MedHost software system.
Ability to update Excel spreadsheets effectively.
Effective time management skills to handle multiple priorities in a fast-paced environment.
Self-starter with a high degree of drive, initiative, forward-thinking, and follow-through.

Nice To Haves

College degree preferred.
Prior lead, mentoring, training, or supervisory experience preferred.

Responsibilities

Engage with patients and their families to confirm insurance benefits and eligibility for all admissions.
Serve as the primary liaison between the facility, insurance companies, and patients to address outstanding balances.
Diligently pursue outstanding balances, ensuring timely and appropriate collections.
Manage self-pay collections for both Inpatient and Outpatient Services.
Maintain up-to-date knowledge of managed care contracts, government intermediaries, and regulatory requirements for prompt and accurate reimbursement.
Serve as a resource and mentor for Financial Counselors.
Assist with day-to-day workflow support for the Financial Counselor team.
Assist leadership with onboarding and training of new team members.
Monitor work queues, patient accounts, and registration accuracy to ensure timely follow-up and resolution.
Support escalated patient account concerns and assist with complex insurance or payment-related situations.
Partner with leadership to identify workflow improvement opportunities and support departmental efficiency initiatives.
Assist with auditing documentation, account accuracy, and compliance with departmental standards.
Ensure consistent communication and coordination between admissions, business office, and clinical teams.
Meet with patients and their families to confirm insurance benefits and discuss/collect the patient's financial responsibility.
Determine financial eligibility.
Coordinate and ensure the current and accurate patient account data is communicated effectively across departments.
Navigate discharge planning to minimize non-payment risks.
Provide ongoing patient benefit information for the next level of care.
Coordinate the finalization of financial arrangements.
Assist patients facing hardships by obtaining necessary documentation (e.g., bankruptcy discharges, death certificates, hardship applications, Medicaid, supporting documentation).
Utilize Equifax reports to demonstrate the patient's inability to pay.
Follow up diligently on all payment plans to ensure accounts are current with timely payments.
Document benefits and received payments by notating patient accounts.
Scan all signed documentation into patient accounts.
Perform additional duties as assigned by management.