Financial Counselor - Self Pay

St. Luke's Hospital - MO•Chesterfield, MO

3d•Onsite

About The Position

The Financial Counselor will have knowledge of all aspects of the department from the registration process through billing. The Financial Counselor meets face-to-face and communicates over the phone with patients at the hospital at the DOC. This role serves as the primary resource for patients navigating complex financial responsibilities, providing cost estimates for uninsured patients, explaining insurance benefits, screening patients for Presumptive Eligibility for MO State Medicaid and assisting patients with financial assistance applications. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.

Requirements

High School Diploma or GED required.
4-5 years of experience in medical billing, customer service, debt collection or personal finance.

Nice To Haves

Bachelor’s degree in Finance, Business or Healthcare Administration is preferred.
Knowledge of healthcare insurance and understanding of healthcare benefit types such as copays, deductibles and co-insurance is preferred.

Responsibilities

Meet face-to-face and communicate over the phone with patients at the hospital at the DOC.
Serve as the primary resource for patients navigating complex financial responsibilities.
Provide cost estimates for uninsured patients.
Explain insurance benefits.
Screen patients for Presumptive Eligibility for MO State Medicaid.
Assist patients with financial assistance applications.
Promote teamwork with all members of the healthcare team.
Perform duties in a manner consistent with St. Luke’s mission and values.