Financial Counselor Lead

TriHealth•Norwood, OH

1d•Onsite

About The Position

Join a team dedicated to SERVING our patients with compassion, RESPECTING every individual’s needs, and ENGAGING with professionalism and empathy. As a Financial Counselor Lead, you will play a vital role in ensuring patients feel seen, heard, and supported—upholding our commitment to EXCELLENCE while stewarding our resources with VALUE‑driven care. We offer career growth opportunities and a comprehensive benefits package! Apply today and grow your career with a team that truly values you.

Requirements

High School Diploma or GED
3 - 4 years of customer service experience.
3 - 4 years of Revenue Cycle or related field experience.
Ability to operate multiple computer applications.
Excellent verbal and written skills.
Effective problem solving and critical thinking skills.
Understanding of medical insurance and medical terminology.

Nice To Haves

Healthcare work experience
Bilingual

Responsibilities

Role models excellent customer service skills while screening & educating patients on financial responsibility and financial assistance options.
Collaborates with internal customers & Revenue Cycle teams to facilitate a seamless and timely billing process.
Meets individual productivity targets while supporting full team in meeting performance metrics including volume of screening, cash collections, assigned work queues and reports.
Anticipates customer needs, troubleshoots problems and effectively identifies opportunities to optimize workflows.
Effectively provides support to multiple sites/areas.
Coordinates activities with Leader including addressing performance issues, team member engagement, policy implementation and validation of compliance