Financial Counselor I
About The Position
The Financial Counselor I preregisters patients and conducts financial counseling and scheduling as needed, based on circumstances affecting the financial security of patient accounts. The role works with Insurance Verifiers, Schedulers, Registration staff, Ancillary Departments, and other hospital and off-site teams to coordinate care and support patient satisfaction. It requires compassionate conversations with patients about copayments, prepayments, and outstanding balances. The counselor assists patients with insurance coverage discrepancies, explains benefits and financial responsibility, supports point-of-service collections, and helps patients understand expected charges and payment options. The role also addresses billing concerns, provides financial assistance education, and documents account information accurately and promptly.
Requirements
- High school diploma or GED.
- At least 1 year of revenue cycle experience.
Responsibilities
- Contact patients about insurance coverage discrepancies, rescheduling options, and the financial security of scheduled services.
- Manage self-pay, Medicare, and other Financial Counseling Department work queues, including Medicare days and lifetime reserve forms.
- Contact patients regarding point-of-service collections, post payments as appropriate, and work with Patient Access staff on point-of-service goals.
- Review insurance eligibility and educate patients about coverage, benefits, and liability.
- Coordinate with Scheduling, Ancillary Departments, Insurance Verifier, Billing, Collections, Enterprise Management, Customer Service, and third-party vendors.
- Analyze documentation and use software or hospital resources to calculate and explain expected service charges, payer amounts, and patient or responsible-party balances.
- Document relevant account information clearly, concisely, and promptly.
- Explain payment options and financial assistance, and determine the number of payments for self-pay payment plans according to policy.
- Meet with patients to discuss post-service billing concerns and facilitate customer and service-excellence complaints.
- Meet with patients and their families in patient rooms to address financial counseling needs during a hospital stay.
- Provide financial assistance and education and facilitate paperwork when requested by patients.
- Review learning materials provided by management.
Benefits
- Franciscan provides eligible employees with comprehensive benefit offerings; details are available in the benefits section of its career site.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
