Financial Counselor I - Gastroenterology Clinic

Community Health Systems Professional Services Corporation • Granbury, TX

21d

About The Position

The Financial Counselor I supports patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating patient account management. The role provides financial counseling to patients, facilitates financial assistance applications, and helps ensure accounts are processed accurately and promptly. The Financial Counselor I regularly interacts with patients, insurance payors, and internal departments to promote account resolution and a positive patient financial experience.

Requirements

• 0–2 years of experience in healthcare registration, billing, collections, or a related field required.
• Knowledge of healthcare billing and insurance verification processes.
• Strong interpersonal and communication skills with a customer service focus.
• Ability to organize and prioritize tasks in a fast-paced environment.
• Proficiency in Google and Microsoft platforms and electronic health record systems.
• Ability to maintain confidentiality and professionalism in all patient interactions.
• Must be authorized to work in the U.S. for an employer; immigration sponsorship is not available now or in the future.

Nice To Haves

• Post-secondary education or training in medical office administration or healthcare administration.
• 2–4 years of experience in financial counseling or insurance verification.

Responsibilities

• Establish payment arrangements with patients according to departmental policies and procedures.
• Complete and submit financial assistance applications accurately and follow up on required documentation.
• Verify insurance eligibility and benefits and ensure appropriate authorizations are obtained when applicable.
• Review daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation.
• Respond to patient inquiries about account balances, billing concerns, and insurance coverage, and return calls in a timely, professional manner.
• Review and process adjustment requests and monitor approved adjustments for accuracy.
• Maintain account documentation by recording actions and communications in the appropriate system using correct comment types.
• Communicate with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up.
• Coordinate with other departments to resolve account issues and ensure account accuracy.
• Retrieve and respond to voicemails from departmental customer service lines and ensure timely follow-up.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Generous paid time off and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits such as pet insurance, identity protection, and legal insurance.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed