Financial Counselor-Bilingual Required

Trinity Health•Germantown, MD

2d•Onsite

About The Position

Serve as a patient advocate on billing issues by assisting the patients in finding the best way to finance their healthcare. Steward the hospitals limited community benefit resources by implementing the financial assistance policy with fairness and accuracy.

Requirements

High school graduate possessing three (3) years experience in accounting and medical claims management, preferably in a hospital or physician’s office setting.
Must be bilingual English and Spanish.
Knowledge of basic medical terminology.
Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured in paying for their healthcare services.
Interact with the uninsured and acts as a liaison for the hospital.
Proficiency with Windows, Word & Excel.
Excellent verbal and written skills with the ability to articulate information in a clear and concise manner.

Responsibilities

Provide HCH financial assistance application with good explanation of how to complete it.
Receive applications and check for completeness.
Request additional documents from patients when necessary.
Follow up with patient regarding what’s pending.
Resolve patient’s billing concerns via the telephone, correspondence, or in-person
Investigate problems and complaints, and initiate resolution in a professional and efficient manner.
Process credit card payments for various hospital departments and record transactions as indicated by accounting department procedures.
Able to interpret clinical data sufficiently to determine eligibility for various programs.
Must possess excellent auditing and analytical skills for reconciliation of accounts.
Able to interpret, read, and work from computer reports, and spread sheets.