Financial Counselor 2-ED

Loma Linda University Health • Loma Linda, CA

1d

About The Position

The Financial Counselor 2-ED assists patients who are seeking treatment in our Emergency or Advanced Urgent Care departments to navigate through the financial process from the MSE to discharge or admission. Contributes to all functions of the financial office including functioning as a resource to colleagues. Verifies benefits, eligibility and facilitates authorization from payers and medical groups. Obtains pertinent documentation to support authorization requests. Maintains ongoing communication with payers, primary care physician and RN service coordinators as necessary. Creates and executes financial contracts with patients and payers for both LLUMC facility and LLUHC professional services according to LLUMC policy. These services may be provided for both the LLUMC and LLUCH hospitals. Performs other duties as needed.

Requirements

• Minimum three years customer service experience required.
• Experience with Federal, State, and County eligibility regulations preferred.
• Excellent Customer Service skills required.
• Able to write legibly.
• Able to speak in English with professional quality.
• Able to deliver the highest level of customer service to all patients, family, internal and external customers.
• Able to use a computer, printer, and software programs necessary to position (e.g., Microsoft applications, patient accounting, registration and insurance eligibility applications).
• Able to operate/troubleshoot basic office equipment required for the job.
• Able to communicate effectively in English, in person, in writing, and on the telephone.
• Able to think critically.
• Able to relate positively, effectively and professionally with others.
• Able to provide leadership and supervision.
• Able to be consistent in following policies.
• Able to work calmly and respond courteously when under pressure.
• Able to teach and collaborate.
• Able to accept direction.
• Able to work independently and with minimal supervision.
• Able to perform basic math functions.
• Able to manage multiple assignments effectively.
• Able to compose written material.
• Able to work well under pressure.
• Able to problem solve, organize and prioritize workload.
• Able to demonstrate good memory.
• Able to pay close attention to detail.
• Able to distinguish colors as necessary.
• Able to write, hear, read and speak sufficiently for general conversation in person and on the telephone.
• Able to identify and distinguish various sounds associated with workplace.
• Able to see adequately to read computer screens and written documents necessary to the position.

Nice To Haves

• Preferably in hospital-based registration, physician’s office, Medical Group registration specializing in Managed Care, Medi-Cal, Medicare, and/or California Children's Services.

Responsibilities

• Assists patients seeking treatment in Emergency or Advanced Urgent Care departments to navigate the financial process from MSE to discharge or admission.
• Contributes to all functions of the financial office and acts as a resource to colleagues.
• Verifies benefits, eligibility, and facilitates authorization from payers and medical groups.
• Obtains pertinent documentation to support authorization requests.
• Maintains ongoing communication with payers, primary care physicians, and RN service coordinators as necessary.
• Creates and executes financial contracts with patients and payers for LLUMC facility and LLUHC professional services according to LLUMC policy.
• Performs other duties as needed.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed