Financial Counseling Supervisor

R1 • Jacksonville, FL

22h • Hybrid

About The Position

The Financial Counseling Supervisor will lead a team dedicated to helping uninsured and underinsured patients navigate financial assistance programs, secure healthcare coverage, and access the resources they need to receive care. This role involves coaching a high-performing team, driving operational excellence, and building strong partnerships across multiple healthcare facilities. The position follows a hybrid work structure, with approximately three days per week onsite supporting multiple hospital locations and two days per week working remotely.

Requirements

• High School Diploma or equivalent.
• Minimum 3 years of experience in healthcare operations, patient financial services, revenue cycle, patient access, financial counseling, Medicaid enrollment, or a related healthcare setting.
• Minimum 1 year of leadership, supervisory, or team lead experience.
• Experience coaching, mentoring, and developing employees.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and healthcare technology platforms.
• Ability to travel locally between assigned hospital facilities.

Nice To Haves

• Bachelor's degree or equivalent combination of education and experience.
• Experience with Medicaid eligibility, Medicaid applications, and financial assistance programs.
• Experience leading teams in Financial Counseling, Patient Access, Revenue Cycle, or Patient Financial Services.
• Strong analytical skills with experience utilizing performance metrics to drive results.
• Proven success leading process improvement initiatives.

Responsibilities

• Lead and Develop a High-Performing Team: Coach, mentor, and develop a team of Financial Counselors across multiple hospital locations. Conduct regular one-on-one meetings, performance coaching, and developmental discussions. Support hiring, onboarding, training, and ongoing professional development initiatives. Foster a culture of accountability, collaboration, patient advocacy, and continuous improvement. Lead daily huddles and team meetings focused on priorities, productivity, quality, and employee growth. Recognize performance, celebrate successes, and create opportunities for career development.
• Drive Exceptional Patient Advocacy: Oversee financial counseling activities for uninsured and underinsured patients. Support patients and families with Medicaid, charity care, and other financial assistance programs. Ensure team members accurately screen patients and identify available funding resources. Serve as an escalation resource for complex patient situations and high-risk accounts. Partner with hospital staff and community organizations to improve patient access to financial resources. Help create a positive, compassionate experience for patients during challenging financial situations.
• Manage Operations and Performance: Monitor team productivity, quality, and performance metrics. Analyze operational data and identify opportunities for improvement. Prepare and present daily, weekly, and monthly performance reporting. Manage staffing schedules, attendance, timecards, coverage planning, and workload distribution. Conduct root-cause analysis of performance gaps and implement corrective action plans. Ensure work is completed accurately, timely, and in accordance with established standards.
• Partner Across the Healthcare Continuum: Serve as a key liaison between Financial Counseling, Case Management, Clinical Teams, Medicaid Vendors, and community agencies. Build strong relationships with client leadership and internal partners. Support escalated patient concerns and complex account situations. Collaborate with leadership to implement best practices and operational improvements across sites. Participate in site visits and leadership rounding to support team engagement and service excellence.
• Champion Quality and Compliance: Ensure adherence to organizational policies, client requirements, and regulatory standards. Monitor documentation quality and account activity for accuracy and compliance. Recommend enhancements to workflows, training materials, job aids, and operational procedures. Drive continuous process improvement initiatives that improve both patient and business outcomes.

Benefits

• Hybrid flexibility with onsite and remote work
• Opportunity to lead across multiple healthcare facilities
• Make a direct impact on patient access to care
• Lead, coach, and develop a high-performing team
• Influence operational strategy and process improvement initiatives
• Join a company driving innovation in healthcare through technology, analytics, and automation
• competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED