Financial Coordinator, Emergency Department

Ethos Veterinary Health•Parker, CO

12d•$22 - $26•Onsite

About The Position

The Financial Coordinator, Emergency Department role at Animal Emergency & Specialty Center (AESC) is a crucial support function to the medical team. This position is responsible for accurately capturing and charging for goods and services, assisting with payment collection, and educating clients on various payment options such as Care Credit, Scratch Pay, and pet insurance. The role involves utilizing established accounting practices to manage discounts and write-offs, thereby improving accounting and auditing processes. Additionally, the Financial Coordinator will audit closed invoices to facilitate reporting, education, and the identification of trends and opportunities within the department.

Requirements

Excellent time management, managing multiple tasks at one time in a fast-paced environment.
Highly skilled in accurately completing administrative work.
Ability to work independently with limited oversight.
Highly skilled in Customer Service, navigating difficult conversations about payment when clients are experiencing an emotionally challenging circumstance.
Proficiency with computer, phone, fax, and scanner systems.
Previous experience handling money: cash and credit card payments.
Experience with Microsoft Excel and mathematical calculations.
Ability to maintain composure and professionalism in a medical environment with high stress, critical patients, and death.
High school diploma or equivalent.
1 year of Work Experience in Customer Service, Billing/Invoicing, Booking Keeping, Auditing or a related field.
For internal candidates: 6 months of CSR or Assistant experience at AESC will be considered fulfilling this requirement.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Nice To Haves

1 year of work experience in human or veterinary medicine (CSR, Veterinary Assistant, Medical Assistant, Medical Receptionist, Medical Assistant, Coder, etc.)
Work experience utilizing an Electronic Medical Record
Work experience in Customer Service

Responsibilities

Daily Invoicing Functions: Reviews invoices each morning and compares to treatment sheet and medical record; updates invoices to accurately capture services/goods provided.
Maintains knowledge of hospitalized cases, deposited collected and outstanding balances.
Calculate current charges vs. deposits, calculate daily balance, communicate financial updates, and collect payments.
Answer financial questions and assist owners with payment options (Care Credit, Scratch Pay, Pet Insurance).
Communicate client’s financial concerns to DVM and/or technical team, or lead.
Finalize invoice prior to discharge and ensure the invoice accurately captures works performed.
Collect payments and communicate with medical team that payments have been received.
Applies discounts within delegation according to established accounting practices.
Identifies system opportunities to improve charge capture (billing triggers, bundles, processes, etc.).
In real time, enters charges for outpatient ER cases on behalf of DVM or staff as directed through “green sheets” or other forms of communications.
Follows the technician or DVM estimate approval discussion with payment collection in real time with ER clients.
Auditing Functions: Performs monthly or weekly financial audits of historical billing.
Creates reports of findings and/or data as requested by AESC Leadership.
Provides coaching and education of audit results and requests.
Assist as needed for accounts receivable and collections.
Financial audit and reporting of Smart Flow, ezyVet and medical records.

Benefits

Health, Dental, and Vision Insurance
401(k) with Matching
Employee Assistance Program (EAP)
Continuing Education (CE) hours
CE allowance for training and certifications
Uniform Allowance
Shift Differential Pay
Generous paid time off, including Sick Days, Vacation Days, and Bereavement Leave.
Holiday Premium Pay
Referral Program