Financial Consultant | Springbrook Farms

UT Federal Credit Union•Knoxville, TN

About The Position

The Financial Consultant processes members’ requested financial transactions, resolves problems, answers questions, and identifies and suggests financial services that may benefit members. The role provides prompt, professional, and courteous support to members, retail branches, and internal departments. Financial Consultants build member relationships, maintain knowledge of credit union products and policies, protect confidential information, and meet referral and/or sales goals. The position also performs account maintenance, risk mitigation, daily cash and transaction balancing, vault functions, and branch support activities. Financial Consultants participate in meetings and training, stay informed about policies and regulations, and take initiative in their own career development. Offers of employment are contingent on successfully completing a comprehensive background check.

Requirements

High school diploma or GED.
Six months to two years of related experience in customer/member service, a financial institution, or a sales/retail environment, or an equivalent combination of education and experience.
Knowledge of financial products and services.
Demonstrated sales skills and ability to meet sales goals.
Excellent verbal and written communication skills.
Computer literacy and technological skills.
Regular, predictable attendance.
Maintain ethical conduct, a positive and professional attitude, flexibility, and a professional appearance consistent with the dress code.
Ability to follow service standards, policies, and accepted practices and to promote the credit union’s mission and brand.
Ability to satisfactorily perform the essential duties; reasonable accommodation may be available for individuals with disabilities.

Responsibilities

Provide friendly, responsive service and maintain appropriate relationships with members and co-workers while following credit union service standards.
Cross-sell suitable products and services and achieve established referral and/or sales goals.
Maintain basic knowledge of credit union products, services, policies, procedures, rules, and regulations.
Handle complaints, resolve problems, and answer questions about credit union products and services.
Maintain confidentiality of member information.
Process authorized member transactions, including deposits, withdrawals, loan payments, wire transfer requests, replacement debit cards, gift and travel cards, credit card cash advances, and other assigned transactions.
Perform member account file maintenance, such as address changes.
Accurately process stop-payment requests and disputes involving unauthorized transactions to mitigate risk.
Complete beginning- and end-of-day duties, including night deposits, balancing cash and daily transactions, and balancing and scanning checks.
Perform applicable vault functions, including balancing vaults, teller cash dispensers and recyclers, cash drawers, coin machines, and ATMs.
May assist with branch audits of cash-handling equipment, accounts, checks, cards, and related items.
Support branch upkeep by requesting supplies, preparing courier packages, scanning documents, preparing daily work for offsite storage, and shredding appropriate documents.
Participate in branch and all-staff meetings and remain current on organizational issues, promotional campaigns, policies, procedures, and applicable regulations.
Attend training and pursue learning and career-development opportunities.