Financial Consultant I

Cy Fair Federal Credit Union • Houston, TX

10d • $21 - $22 • Onsite

About The Position

The primary role of this position is to be the key partner to our members financial journey and to help further the Credit Union's commitment to strengthening our communities and expand our current membership. To achieve this mission, the position must deliver high quality service to both internal and external members. A key element to this service delivery is to identify the member's financial needs, including but not limited to opening new accounts, answering inquiries regarding products and services and related responsibilities and duties.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Must possess excellent communication skills and have the ability to accurately calculate numerical equations.
• Outstanding member service is a must.
• Proficiency with 10-key calculator, typewriter and/or computer keyboard.
• Must be available to work 2 Saturdays per month.
• Responsible for maintaining compliance with all required regulations and policies, especially with BSA and OFAC policy and procedures. Must maintain compliance with Reg CC, Check 21, MIP/CIP, and FACTA, and Reg Flags. Complete required reporting within regulatory timeframes (CTRs, SARs, etc). Must be well versed in Regulations such as: REG CC, BSA, OFAC, Reg B, Reg Z and MIP (CIP).

Nice To Haves

• Bilingual in Spanish is preferred.

Responsibilities

• Assists members or potential members with various financial needs including, but not limited to, answering questions about all products and services and resolving problems within guidelines and authority limits; opens new accounts, including savings, checking, certificate accounts and IRAs. Prepares and/or reviews all documentation for completeness and accuracy.
• Identifies cross-sell opportunities and cross-sell products and services to members with a goal to close CPM & SPM categories.
• Conduct brief loan application interviews with members.
• Processes all file maintenance needs in a timely and accurate manner. Keeps apprised of current compliance rules and regulations, training sessions or webinars as they are available or as assigned by management.
• Research debit cards and disputes any problems members may have with their cards. Processes research requests of members, order and replace lost or stolen cards.
• To be a licensed notary and provide notary services to members and non members as needed.
• Back-up filing as needed and other duties as assigned.

Benefits

• Full-time employees are required to complete (16) hours of volunteerism and (8) hours for Part-time employees. All volunteer time has to be approved prior to event. In addition, needs to benefit or have an impact in the Harris County Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED