Financial Clearance Call Center Rep-Hybrid

Mayo Clinic • Rochester, MN

6d • $22 - $34 • Hybrid

About The Position

The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception-based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits. Work may include handling and resolving missing registration items via work queues, in-basket messages, and phone calls. In addition, this position may handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars), and will assist patients with financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information. The FCCCR may place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

• High School Diploma or GED and 2+ years of relevant experience OR Bachelor’s degree
• Ability to read and communicate effectively
• Basic computer/keyboarding skills
• Intermediate mathematic competency
• Good written and verbal communication skills
• Knowledge of proper phone etiquette and phone handling skills
• Good verbal communication skills
• Ability to work in a complex and patient-centered environment
• Comfortable with ambiguity
• Good decision making and judgment capabilities
• Attention to detail
• Self-motivated, self-directed, and highly organized
• Ability to prioritize work and handle a variety of tasks simultaneously
• Belief in the mission and strong ethical conduct is essential.

Nice To Haves

• Prior Medical Insurance Experience
• Knowledge of and experience using an Epic RC/EMR system
• Healthcare Financial Management Association (HFMA) Certification

Responsibilities

• Handling exception-based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits.
• Handling and resolving missing registration items via work queues, in-basket messages, and phone calls.
• Handling and resolving authorization form recovery activities.
• Resolving coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments.
• Assisting patients with financial questions related to appointments including charge estimates, preservice payments (co-pays, co-insurance, pre-service deposit amounts), and insurance/coverage information.
• Placing outbound calls to patients, providers, insurance companies, and other departments to resolve patient financial questions prior to or as follow-up to patient appointments.
• Adhering to quality assurance guidelines and established productivity standards.

Benefits

• Competitive compensation
• Comprehensive benefit plans
• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
• Continuing education and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level