Financial Center Manager

Penn Community Bank•Fairway, KS

20d•Onsite

About The Position

The Financial Center Manager is responsible for managing and growing the Business Banking portfolio under $3MM in sales revenue. This role oversees a tier 2/3 branch with high levels of market growth opportunities, complex transactions, and/or in a de novo market. The manager will drive all aspects of branch performance, including growth activities for outside business development, and will identify, develop, and implement effective sales strategies to acquire new business opportunities. They will also cultivate and nurture existing customer relationships and develop a strong knowledge of Penn Community Bank's retail and commercial products and services. The manager will coach their team to confidently engage with customers, providing solutions and advice-oriented consultation to improve financial well-being. Additionally, the role is responsible for acquiring and retaining talent through effective onboarding, coaching, and development, leading a high-performing team that drives acquisition growth, mitigates risk, develops collaborative partnerships, and promotes employee engagement. The manager will also oversee branch operations, administration, staffing, audits, compliance, and security, and manage team participation in sales and service campaigns. This role requires compliance with all applicable regulations and Bank policies, participation in annual compliance training, and adherence to internal privacy and ethics standards.

Requirements

Minimum two (2) years’ banking experience or experience in comparable field.
Two (2) years’ supervisory experience.
Excellent customer service skills.
Demonstrated verbal and written communication skills.
Ability to interact well with Team members and customers.
Strong Supervisory and coaching skills.
Strong attention to detail and accuracy.
Basic computer skills.
Ability to multi-task and remain organized.
Ability to achieve sales goals through relationship-based selling techniques.
Must meet NMLS requirements.
Ability to use sound judgment when making decisions on behalf of the Bank.

Nice To Haves

Bachelor’s degree from a four-year college or university preferred, a comparable combination of educations and experience may be considered.

Responsibilities

Managing and growing the Business Banking portfolio under $3MM in sales revenue.
Managing a tier 2/3 branch with high levels of market growth opportunities, complex transactions and/or in a de novo market.
Managing and leading priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development.
Identifying, developing and implementing effective sales strategies to acquire new business opportunities.
Cultivating and nurturing existing customer relationships.
Coaching team to confidently engage with customers in technology enabled interactions, providing solutions and advice-oriented consultation that improves the client’s financial well-being.
Acquiring and retaining talent through effective onboarding, coaching and development.
Leading and coaching a high performing team that drives acquisition growth, mitigates risk, develops and maintains collaborative partnerships and promotes employee engagement and positive consumer/business experiences.
Managing assigned branch, including but not limited to; operations, administration, staffing, audits, compliance and security.
Managing team participation in assigned branch sales and service campaigns.
Performing additional duties as required.
Complying with all applicable regulations and Bank policies regarding employment and employment law.
Participating in annual compliance and other job-related training.
Complying with applicable bank regulations, Bank policies and procedures.
Complying with Bank’s internal privacy and ethics standards.