Financial Center Manager - Dothan, AL (Murphy Mill)

Five Star Credit Union•Dothan, AL

7d•Onsite

About The Position

Responsible for directing and administering the operational sales and service efforts of the service center. Models the Five Star Core Values and Service Standards for teammates and members. All team members work toward a common purpose to Brighten the Financial Future of the Communities We Serve. Each employee supports our members by promoting and offering relevant services and products to meet their diverse needs. We deliver outstanding service by embracing our core values of Integrity, Collaboration, Accountability, Passion, and Self-Improvement.

Requirements

High school graduate or equivalent.
Valid driver’s license.
Thorough knowledge of Credit Union products and services.
Thorough understanding of related legal and regulatory requirements.
Thorough knowledge of branch functions, policies, and procedures.
Thorough knowledge of fundamentals of the financial industry including a basic understanding of the Federal Reserve System, the check clearing process, and the legal theory of negotiable instruments.
Knowledge of strategic planning, including goal setting and effective marketing techniques.
Five or more years of related experience in a financial institution, with a minimum of two years of supervisory experience preferred working within a sales and service environment.
Proven sales success.
Excellent oral and written communication skills.
Strong interpersonal, leadership, sales coaching, and supervisory skills.
Well organized and able to multi-task in a fast-paced environment.
Ability to operate related computer applications and business equipment.
Attention to detail.
Ability to maintain an effective and efficient sales and service work team.
Position requires capacity for almost continuous verbal communication and detailed or important instructions or ideas must frequently be conveyed accurately, loudly or quickly.
Able to hear average or normal conversations and receive ordinary information.
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) Does require outside travel to businesses and work sites.
Ability to deal with a variety of variables under only limited standardization.
Able to interpret and apply various instructions.
Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.
Able to perform very simple algebra.
Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.
Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar.
Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation (or sign equivalent), and variation in word order using present, perfect, and future tenses.

Nice To Haves

Additional college coursework in business or finance preferred.

Responsibilities

Assumes responsibility for the effective and efficient performance of service center operations.
Ensures established policies and procedures are followed.
Ensures service center operations are conducted in accordance with legal and regulatory requirements.
Seeks to create efficiencies in tasks and recommend changes needed to evolve processes to be more automated or efficient. Manages and oversees expenses. Pursues cost-saving measures.
Supervises work schedules of daily routine operations to ensure all responsibilities are efficiently met.
Ensures all service center transactions are balanced at the close of each day.
Oversees individual accountability for the handling of cash.
Ensures service center security by following prudent safety and security measures.
Opens and closes the building in accordance with set hours.
Tests security equipment in conjunction with the service center audit process.
Periodically verifies all cash and negotiable instruments as per the service center audit process.
Ensures the Five Star Branch Model is being enforced with clean, organized workspace, and general cleanliness of service center.
Ensures adequate and approved supplies, forms, and equipment are available for personnel.
Ensures all displayed signage is approved and relevant.
Receives call outs from staff and coordinates coverage needs with Market Director.
Reviews PTO (Paid Time Off) requests and submits on behalf of staff to Market Director for approval.
Provides staff with weekly schedule and monitors employee time to not exceed 40 hours. Seeks approval from Market Director for overtime.
Fills in and performs duties in service center positions as needed.
Ensures members are promptly and professionally served in accordance with our Five Star Core Values and Service Standards.
Ensures Five Star Branch & Brand standards are adhered to.
Oversees delivery of a full range of services to members.
Supervises and assists with member service functions.
Ensures members' requests and questions are promptly resolved. Handles member complaints.
Provides daily growth leadership through coaching and reviewing performance reports with teammates. Holds teammates accountable for meeting growth goals.
Lead team meetings to ensure staff are aware and onboard with goals and objectives.
Inform the Market Director of potential obstacles in obtaining growth goals.
Takes an active role in growing and developing business accounts through partnership with Business Solutions Specialist.
Grows the branch deposit market share in connection with FSCU’s overall growth goal.
Responsible for supervising the service center team in all aspects of their respective jobs. Ensures high quality work and efficiency in operations are maintained through appropriate coaching and direction. Identify training needs and work with Training Coordinator and Market Director to provide training to staff.
Upon direction from Market Director, conducts training as needed for teammates through workshops, meetings, or other methods. Coordinates training with mentor(s) and/or Training Coordinator.
Create an environment that builds a cohesive team and encourages self-development and career development.
Attends assigned training sessions and stays current on all operational procedures.
Informs the Market Director when there is a need for corrective and disciplinary actions due to lack of adherence to policy, procedures, or performance expectations. Meets with teammates to discuss issues and provide written documentation or disciplinary action. Recommends promotions for employees as appropriate.
Works with community leaders, schools, or other civic organizations to support community education and financial health by providing donations of money or time to bring awareness of Five Star’s presence in the community and our desire to brighten the financial future of the community.
Ensure Five Star’s quality reputation is maintained and protected by all teammates by modeling and living out our Core Values and Service Standards.
Keeps the Market Director informed of branch activities, progress toward established goals and objectives, and of any significant issues.