Financial Center Manager - Royal Ridge Financial Center

Bank of America•Nashua, NH

12d•Onsite

About The Position

This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness. At Bank of America, all managers at this level demonstrate responsibilities such as being an Opportunity & Inclusion Champion, Manager of Process & Data, Enterprise Advocate & Communicator, Risk Manager, People Manager & Coach, Financial Steward, Enterprise Talent Leader, and Driver of Business Outcomes.

Requirements

Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team.
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborates effectively to get things done, building and nurturing strong relationships.
Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
Communicates effectively and confidently and is comfortable engaging all clients.
Has the ability to learn and adapt to new information and technology platforms.
Applies strong critical thinking and problem-solving skills to meet clients' needs.
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Efficiently manages time and capacity.
Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Can interpret performance results, find opportunities to drive success, and hold others accountable to results.
Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
High School Diploma / GED / Secondary School or equivalent.

Nice To Haves

One year of management experience including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry, products, and solutions.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manages a financial center and its employees on a day-to-day basis.
Operates as a business owner and fosters a team environment.
Instills an effective client-centric and risk culture in the center.
Helps clients achieve their financial goals.
Ensures operational excellence and cohesive effectiveness.
Develops talent, including proactive sourcing of candidates.
Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
Manages business results through formalized management routines and coaching.
Creates a world-class client experience environment.
Manages market-level initiatives prescribed by market leaders.
Drives operational excellence by engaging employees on business strategy.
Manages organizational priorities and effective execution.
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data-driven decisions, simplicity, and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation, and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages expenses and demonstrates an owner’s mindset.
Recruits, on-boards, and develops talent, and supports talent mobility for career growth.
Delivers results through effective team management, structure, and routines.