Financial Center Manager - Campbellton Fairburn (Fairburn, GA)

Fifth Third Bank • Campbellton, GA

4d • Onsite

About The Position

A De Novo Financial Center Manager is responsible for creating a highly engaged culture and growing a new branch from the ground up. This challenging and rewarding task involves starting a branch with zero customers. The Financial Center Manager focuses on developing new relationships and actively participating in the community as a brand ambassador for Fifth Third Bank. A business owner mindset and proficiency in outside business development, with prior experience in outside sales or calling efforts, are required. The role includes a comprehensive, customized onboarding and education program with rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management to prepare candidates for the role. After successful completion of the training program, the candidate will be placed in a Financial Center.

Requirements

• College degree or two (2) or more years of equivalent experience in a leadership role managing a team in a sales environment preferred.
• Experience in a financial industry and managing a P&L preferred.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Ability to successfully execute and coach sales activities.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Nice To Haves

• Prior experience in outside sales or outside calling efforts is required.

Responsibilities

• Actively engage and create opportunities for bankers to engage within local chambers, community groups, activities, and events to represent Fifth Third Bank, helping to optimize the branch network based on location share, branch-promoting, and networking with potential new customers.
• Develop a business plan that focuses on local centers of influence that you intend to build relationships with, detailing how you will implement the plan, and measure the strength of the partnership to drive in new customer business.
• Provide customer services for businesses and the community, including, completing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Lead activities that benefit the communities we serve.
• Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs.
• Grow and deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
• Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification.
• Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team.
• Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs.
• Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
• Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies.
• Learn to cultivate a One Bank culture that proactively collaborates with business partners.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Provide employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.
• Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree