Financial Center Manager

Bank of America • Oakland, CA

16d • $76,500 - $109,200 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.

Requirements

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients' needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
• High School Diploma / GED / Secondary School or equivalent.
• FDIC laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position.

Nice To Haves

• One year of management experience including hiring, coaching and developing direct reports.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Managing a financial center and its employees on a day-to-day basis.
• Operating as a business owner and fostering a team environment.
• Fostering an effective client-centric and risk culture in the center.
• Helping clients achieve their financial goals.
• Ensuring operational excellence and cohesive effectiveness.
• Developing talent, including proactive sourcing of candidates.
• Managing client traffic, engaging and appropriately routing clients, and fostering client retention.
• Managing business results through formalized management routines and coaching.
• Creating a world-class client experience environment.
• Managing market-level initiatives prescribed by market leaders.
• Driving operational excellence by engaging employees on business strategy.
• Managing organizational priorities and effective execution.
• Creating an inclusive team where members are treated fairly and respectfully.
• Demonstrating and expecting process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Delivering clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Leading and encouraging the identification, escalation, and resolution of potential risks.
• Knowing and developing team members through coaching and feedback.
• Managing expenses and demonstrating an owner’s mindset.
• Recruiting, on-boarding, and developing talent, and supporting talent mobility for career growth.
• Delivering results through effective team management, structure, and routines.

Benefits

• Access to paid time off.
• Resources and support to our employees.
• Industry-leading benefits.
• Discretionary incentive eligible.
• Annual discretionary award based on overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED