Financial Center Manager III (Troy West)

First Financial Bank • Troy, OH

17h • Onsite

About The Position

The Financial Center Manager III (FCM) is responsible for achieving specified banking center and staff performance goals, including profitability, deposit and loan growth, and fee income. The FCM will build, develop, and lead a team focused on providing an exceptional client experience by presenting financial solutions tailored to client needs. This role drives new client acquisition, retention, and relationship growth, while also increasing non-interest revenue. The FCM is responsible for building strong internal partnerships with FFB specialists to meet client needs and contribute to market growth. They will foster an inclusive, team-oriented environment through coaching, career development, and support, and build strong community alliances. The FCM may also mentor new associates within their market and is responsible for adherence to all compliance and regulatory procedures.

Requirements

• 4-5 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 4-5 years demonstrated prior success with multiple sales leadership processes and execution.
• 4-5 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 4-5 years demonstrated prior success with achievement of performance goals.
• Working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required.

Nice To Haves

• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

• Achieve specified banking center team service levels and performance goals.
• Build, develop, and lead a team focused on exceptional client experience and deepening relationships through service and follow-up.
• Model First Financial's Mission and Values for peers and coworkers.
• Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
• Ensure banking center performance goals are met or exceeded, supporting overall District and Region goals.
• Foster an inclusive and team-oriented environment, leading communication and team collaboration.
• Develop and lead a team knowledgeable in bank products, processes, policies, and procedures.
• Manage overall banking center success, including daily operations, audit scores, and sales execution.
• Actively manage the onboarding of new clients and ensure timely client follow-up calls.
• Manage overall financial center sales and performance, understanding its impact on the District and company.
• Engage in coaching and recognition, updating team members on progress towards goals.
• Develop strong business relationships with key partners (e.g., Business Specialists, Worklife Specialists, Financial Wellness Advisors, Preferred Bankers, Private Bankers, Wealth Advisors, Mortgage Loan Officers, Commercial Partners) to deepen client relationships and find new opportunities.
• Integrate into the community, developing outside sales opportunities through visibility and active participation in community groups.
• Discover and support site-specific events open to the community.
• Manage day-to-day activities that align with The First Financial Bank Experience (FFB Experience).
• Ensure all associates deliver a quality client experience.
• Deepen and expand client relationships.
• Lead daily huddles and team meetings.
• Attract new associates who align with the First Financial Bank/FOCUS culture and be a resource to promote engagement.
• Assist District Leader and Retail Regional President with interviewing prospective candidates.
• Ensure all associates actively manage their respective client relationships.
• Develop associates through observational coaching, joint sales calls, and utilization of the coaching model (R.O.P.E.).
• Maintain all operational and risk management standards.
• Assist District Leader with facilitation of conference calls and leading team meetings and District/Region communication.
• Act as a liaison between peers, the District Leader, and Retail Regional President, supporting and delivering on retail-wide initiatives, communication, and engagement.

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Incentive Eligibility (All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED