Financial Center Manager II (Deerfield)

First Financial Bank • Deerfield, IL

1d • $52,000 - $67,000 • Onsite

About The Position

The Financial Center Manager II (FCM) is responsible for achieving specific banking center and staff performance goals, including profitability, deposit and loan growth, and fee income. The FCM will build, develop, and lead a team focused on providing exceptional client experiences by offering financial solutions tailored to client needs. The role emphasizes client focus, ethical conduct, and making a difference to foster long-lasting client relationships. Key responsibilities include driving new client acquisition, retention, and relationship growth, as well as increasing non-interest revenue. The FCM will also build strong internal partnerships with specialists and partners within FFB to meet client needs and contribute to market growth. Creating a team-oriented environment and fostering associate satisfaction through coaching, career development, and support are crucial. The FCM is expected to build and maintain strong community alliances and integrate into the communities served. Additionally, the FCM may mentor new associates within their market and is responsible for adhering to all compliance and regulatory procedures.

Requirements

• 2-4 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 2-4 years demonstrated prior success with multiple sales leadership processes and execution.
• 2-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 2-4 years demonstrated prior success with achievement of performance goals.
• Working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required.
• 2-4 years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

• Achieve specified banking center team service levels and service performance goals.
• Build, develop, and lead a team focused on providing exceptional client experiences and deepening relationships through service and follow-up.
• Model First Financial's Mission and Values for peers and coworkers.
• Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
• Ensure banking center performance goals are met or exceeded, supporting overall District and Region goals.
• Foster an inclusive and team-oriented environment, leading communication and team collaboration.
• Develop and lead a team knowledgeable in bank products, processes, policies, and procedures, encouraging mutual support.
• Manage banking center success, including daily operations, audit scores, and sales execution.
• Open deposit accounts, accept and key loan applications, close loans, and lead the branch team in growing consumer and business accounts, loans, and deposits.
• Actively manage the onboarding of new clients and ensure timely client follow-up calls.
• Manage overall financial center sales and performance, understanding their impact on the District and company.
• Engage in coaching and recognition, updating team members on progress towards goals.
• Develop strong business relationships with key partners (e.g., Business Specialists, Financial Wellness Advisors, Private Bankers, Mortgage Loan Officers, Commercial Partners) to deepen client relationships and find new opportunities.
• Integrate into the community, developing outside sales opportunities through visibility and active participation in community groups, and discovering/supporting site-specific community events.
• Manage day-to-day activities aligning with The First Financial Bank Experience (FFB Experience), ensuring associates deliver quality client experiences, deepen relationships, and actively manage client onboarding.
• Lead daily huddles and team meetings.
• Attract new associates who align with the First Financial Bank/FOCUS culture and serve as a resource for engagement.
• Assist District Leader and Retail Regional President with interviewing prospective candidates.
• Ensure all associates actively manage their respective client relationships.
• Develop associates through observational coaching, joint sales calls, and utilization of the R.O.P.E. coaching model.
• Maintain all operational and risk management standards.
• Assist District Leader with facilitation of conference calls and leading team meetings and District/Region communication.
• Act as a liaison between peers, the District Leader, and Retail Regional President, supporting and delivering on retail-wide initiatives, communication, and engagement.
• Adhere to all compliance and regulatory procedures, including BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance, and the Patriot Act.

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Incentive Eligibility (for all roles except Co-Op, Intern, or Student positions).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED