Financial Center Manager I (Rockford)

First Financial Bank•Rockford, OH

7d•$24 - $28•Onsite

About The Position

The Financial Center Manager I (FCM) is responsible for achieving specified banking center performance goals, including profitability, deposit and loan growth, and fee income. The FCM will build, develop, and lead a team focused on providing an exceptional client experience by presenting financial solutions tailored to client needs. This role emphasizes client focus, doing the right thing, and making a difference to build long-lasting client relationships. The FCM drives new client acquisition, retention, and growth of core consumer and small business relationships, as well as non-interest revenue. They are also responsible for building strong internal partnerships with FFB specialists to meet client needs and contribute to market growth. The FCM fosters a team-oriented environment, supporting associate satisfaction through coaching and career development. They will build and maintain strong community alliances and may act as a mentor for new associates. The FCM is accountable for adherence to all compliance and regulatory procedures.

Requirements

1-2 years of experience in coaching and/or mentoring in a retail environment.
1-2 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
1-2 years demonstrated prior success with achievement of performance goals.
High school diploma or general education degree (GED) required.
Compliance with all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Nice To Haves

Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.
1-2 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Model the way for peers and coworkers aligned with First Financials Mission and Values.
Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
Ensure that banking center performance goals are met or exceeded.
Foster an inclusive and team-oriented environment, leading communication efforts and team collaboration.
Develop and lead a team who is knowledgeable in bank products, processes, policies and procedures.
Overall responsibility for managing banking center success which includes daily operations, successful audit scores, and sales execution.
Open deposit accounts, accept and key loan applications, close loans, and assist, coach, and lead the branch team’s execution of growing accounts; loans and deposits, both consumer and business.
Actively manage the onboarding of new clients, ensure client follow up calls are conducted in the proper time frame.
Manage overall financial center sales and the overall performance.
Engage in coaching and recognition.
Update team members on progress towards goals.
Develop strong business relationships with key partners focusing on deepening client relationships, finding new opportunities, and sharing client relationships, making needed introductions/referrals.
Integrate well into the community, developing outside sales opportunities through visibility and active participation in community groups.
Discover and support site-specific events open to the community.
Manage the day-to-day activities that align with The First Financial Bank Experience (FFB Experience).
Ensure that all associates are delivering a quality client experience.
Deepen and expand relationships of clients.
Actively manage the onboarding of clients.
Lead the daily huddles and team meetings.
Attract new associates who align with the First Financial Bank/FOCUS culture and be a continued resource to that associate to promote engagement.
Assist District Leader and Retail Regional President with interviewing prospective candidates.
Ensure all associates actively manage their respective client relationships.
Develop associates through observational coaching, joint sales calls, and utilization of the coaching model. (R.O.P.E.).
Maintain all operational and risk management standards.
Assist District Leader with facilitation of conference calls and leading of team meetings and District/Region communication.
Act as a liaison between peers, the District Leader, and Retail Regional President, supporting and delivering on retail-wide initiatives, communication, and engagement.