Financial Center Manager Associate

Fifth Third Bank • Jacksonville, FL

20h • Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. The program includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successfully completing the training program, the associate will be placed in a Financial Center.

The role develops skills in customer relationship building, consultative sales, financial needs assessment, team leadership, business strategy, and collaboration with business partners. The associate also participates in community activities and follows the Bancorp Code of Business Conduct and Ethics and related policies. The position is based in a normal office environment, involves extended viewing of computer screens, and requires periodic travel within the Bancorp footprint for meetings or training.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Complete the FCMA roadmap and onboarding activities from the first day through program completion, including successful completion of a Consultative Selling Skills Certification.
• Build proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Gain and maintain working knowledge of Fifth Third products, services, processes, and internal resources to inform, guide, and lead the team.
• Develop skill in consultative sales to identify current or prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy in which customers across all channels receive a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
• Learn to source, develop, coach, and lead a team that reinforces core values and business strategies.
• Cultivate a One Bank culture that proactively collaborates with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees with timely, candid, constructive feedback and development opportunities; recognize and reward employee accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level