Financial Center Manager Associate - Lakeland, FL

Fifth Third Bank•Lakeland, FL

1d•Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized on-boarding and education program. This program includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The role is designed to provide a robust learning approach for successful candidates to prepare them for a Financial Center Manager role. Upon successful completion of the training program, the FCMA will be placed in a Financial Center.

Requirements

College degree or two (2) or more years of leadership experience in a sales environment.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Capable of analyzing credit and financial information.
Ability to successfully execute and coach sales activities.
Exhibits business acumen.
Demonstrated ability in making sound decisions.
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification.
Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services, processes, and internal resources to stay informed, guide and lead the team.
Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs.
Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies.
Learn to cultivate a One Bank culture that proactively collaborates with business partners.
Participate in activities that benefit the communities we serve.
Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.