Denovo Financial Center Manager Associate

Fifth Third Bank•Inverness, FL

12d•Hybrid

About The Position

As a De Novo Financial Center Manager (DFCM), you are responsible for representing Fifth Third Bank within the communities we serve to create a positive brand perception and actively engage to build relationships inside/outside the financial center. You will maintain a business development mindset, spending a minimum of 3-5 hours per week on activities within the community to attract and grow a robust customer base. You will coach, lead by example, and enable your team to continuously develop in their roles while leveraging our consultative sales and service model to provide an excellent customer experience. You will work as a team to build, increase, and strengthen the financial center's book of business. You will include One Bank partners as part of hosting financial and community events, while also giving direction and oversight to sales and service support, daily operations, staffing needs, etc. You are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. You are accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, you will achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

College degree or two or more years of equivalent experience in a leadership role managing a team in a sales environment preferred.
Experience in financial industry and managing a P&L preferred
Ability to professionally represent Fifth Third Bank in verbal and written communication
Capable of analyzing credit and financial information
Ability to successfully execute and coach sales activities
Exhibits business acumen with a focus or experience or demonstrated success in growing new business
Demonstrated ability in making sound decisions
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position

Responsibilities

Actively engage and create opportunities for bankers to engage within local chambers, community groups, activities, and events to represent Fifth Third Bank, helping to optimize the branch network based on location share, branch-promoting, and networking with potential new customers.
Develop a business plan that focuses on local centers of influence that you intend to build relationships with, detailing how you will implement the plan, and measure the strength of the partnership to drive in new customer business.
Provide customer services for businesses and the community, including, completing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Lead activities that benefit the communities we serve. Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs.
Grow and deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
Demonstrate and maintain a working knowledge about Fifth Third's products, services, processes, and internal resources to stay informed, guide and lead the team, focusing on Next Gen experiences and De Novo Business Development Model.
Deliver exceptional customer experience through show coaching and equipping the team on how to navigate the use of tech tables, tablets, relaxed seating, and free flowing-transaction booth to promote customer comfort with the financial business.
Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
Responsible for sourcing, developing, coaching, and leading a team that reinforces our Core Values and business strategies.
Cultivate a One Bank culture that proactively collaborates with business partners.
Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
Provides employees timely, candid, and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.
Additional duties as assigned