Financial Center Leader

Hancock Whitney•New Orleans, LA

7d•Onsite

About The Position

This role is responsible for leading and managing one or more financial centers, focusing on people management, sales growth, and operational excellence. The Financial Center Leader will hire, train, and develop associates, drive sales performance through a consultative approach, and ensure compliance with all bank policies and regulatory requirements. The position involves overseeing client relationships, leading external outreach, and analyzing financial performance to identify areas for improvement. Adaptability to work financial center hours, including weekends and some evenings, and the ability to travel as needed are also key aspects of this role.

Requirements

High School Diploma or GED required
Minimum of 4 years of Banking/Financial Services experience required
Minimum of 2 years of management experience required
Minimum of 1 year successful experience in sales as an individual contributor or manager required
Excellent communication, client service, and interpersonal skills
Strong analytical skills, including P&L and financial statement interpretation
Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment
Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings
Ability to travel as needed to perform essential job functions
Ability to work under stress and meet deadlines
Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Hire, train, develop, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team.
Conduct performance reviews, provide coaching and counseling, and build succession-ready talent.
Promote a culture of service excellence and consistently deliver an exceptional experience.
Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.
Drive financial center sales and service performance using a consultative approach and strategic sales planning.
Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue).
Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships.
Promote and implement digital and self-service channels to enhance client convenience and engagement.
Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements.
Lead staffing, scheduling, and operational planning to meet changing business and client needs.
Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.