Financial Center Leader

Hancock Whitney•Gulfport, MS

2d•Onsite

About The Position

The Financial Center Leader is responsible for overseeing one or more financial centers, focusing on leadership, sales growth, and operational excellence. This role involves managing and developing a team of associates, driving business development through client relationship management and external outreach, and ensuring compliance with all bank policies and regulations. The position requires a strong understanding of financial performance analysis and a commitment to providing exceptional client service within a dynamic retail banking environment.

Requirements

High School Diploma or GED required
Minimum of 4 years of Banking/Financial Services experience required
Minimum of 2 years of management experience required
Minimum of 1 year successful experience in sales as an individual contributor or manager required
Excellent communication, client service, and interpersonal skills
Strong analytical skills, including P&L and financial statement interpretation
Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment
Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings
Ability to travel as needed to perform essential job functions

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Hire, train, develop, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team.
Conduct performance reviews, provide coaching and counseling, and build succession-ready talent.
Promote a culture of service excellence and consistently deliver an exceptional experience.
Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.
Drive financial center sales and service performance using a consultative approach and strategic sales planning.
Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue).
Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships.
Promote and implement digital and self-service channels to enhance client convenience and engagement.
Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements.
Lead staffing, scheduling, and operational planning to meet changing business and client needs.
Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.