Financial Center Assistant Manager - Prescott Valley Financial Center

Bank of America•Prescott Valley, AZ

5d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager collaborates with senior team members to manage a financial center and support its operational excellence. The role helps ensure the center runs effectively and cohesively by overseeing the smooth, efficient functioning of the teller line, day-to-day adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures that directives are implemented and takes leadership responsibility for the financial center when teammates are absent. The role manages client traffic and business results, creates a world-class client experience, supports market-level initiatives, and promotes operational excellence through employee engagement and effective execution of organizational priorities. Bank of America describes its workplace as committed to an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. The position is a 40-hour-per-week, first-shift role. Weekend and/or extended-hours work may be required, and scheduling may include any financial center within a reasonable distance. The posting designates travel at 5%.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to deliver experiences that improve clients' financial lives.
Confidently identify solutions based on client needs; resolve problems independently or involve others as needed.
Communicate effectively and confidently and be comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines and comply with applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Support operational excellence and the effective, cohesive operation of the financial center, including teller-line functioning and adherence to policies and procedures.
Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.