Financial Center Assistant Manager - Vernon Hills Financial Center

Bank of America • Vernon Hills, IL

2d • Onsite

About The Position

At Bank of America, the common purpose is to help make financial lives better through the power of every connection, achieved by driving Responsible Growth and delivering for clients, teammates, communities, and shareholders. Being a Great Place to Work is central to Responsible Growth, encompassing an inclusive workplace, attracting and developing talent, supporting teammates' physical, emotional, and financial wellness, recognizing performance, and making community impact. Bank of America maintains an in-office culture with specific attendance requirements, while allowing appropriate flexibility based on role-specific considerations. This role offers opportunities to learn, grow, and make an impact. The Financial Center Assistant Manager is responsible for managing a financial center (FC) in collaboration with senior team members, ensuring operational excellence and effective, cohesive functioning. Key responsibilities include overseeing the smooth operation of the teller line, adherence to daily policies and procedures, and improving financial center performance. The role also involves implementing directives and assuming leadership for the financial center during the absence of other teammates.

Requirements

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance

Nice To Haves

• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience in mortgage, retail and/or hospitality
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support to our employees
• Competitive benefits to support their physical, emotional, and financial well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees