Financial Center Assistant Manager - Watauga

EECU • Watauga, TX

12d • Onsite

About The Position

EECU is looking for a Financial Center Assistant Manager at our Watauga Financial Center. This role is responsible for the direct supervision of financial center employees, including mentoring and coaching them to their fullest potential and setting clear direction. This is a leadership position and will perform management responsibilities in the absence of the Financial Center Manager.

Requirements

• Successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).
• Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief.
• Required to attend initial and ongoing annual Bank Secrecy Act training.
• Five to seven years minimum retail service or related experience.
• Must be a proven leader of people within a customer service environment.
• A significant level of trust, credibility and diplomacy is required.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Retail Operations knowledge i.e. platform and teller operations.
• Excellent customer and business focus, communication and interpersonal skills.
• Professional written and oral communication skills.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be proficient in Microsoft Office Applications.
• EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.
• If offered a position with EECU, will have to clear background check including employment, criminal, and drug screen.

Nice To Haves

• College Degree preferred

Responsibilities

• Oversee financial center functions, ensuring operational efficiency in both platform and teller operations.
• Help the branch meet and exceed sales and service targets through strategic planning and execution.
• Serve as a subject matter expert, coaching Financial Center Consultants and ensuring exceptional member experiences.
• Assist members with specialized services such as CDs, IRAs, HSAs, and business and consumer accounts.
• Utilize needs-based selling techniques to deepen existing relationships and acquire new ones.
• Conduct loan interviews, process applications, and assist with a variety of financial transactions.
• Troubleshoot and resolve member concerns with professionalism, ensuring a seamless experience.
• Monitor production, quality control, and financial center reports to track performance and minimize exceptions/losses.

Benefits

• A Better Way of Banking®
• Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism
• Best Bank/Credit Union by the Fort Worth Star Telegram’s readers
• Blue Zones certified for promoting employee well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree