Financial Care Counselor - Signature Care of South Durham

Duke Careers•Durham, NC

49d•Onsite

About The Position

We are seeking a Financial Care Counselor to advise and assist our patients regarding medical bills and act as a liaison between patients and their insurance companies by ensuring insurance requirements are met prior to patients’ arrival, informing patients of financial liability, arranging payment options and screening patients for government funding sources. The FCC provides support to 2 clinic locations; hours are Mon-Fri 7:30am-4:00pm/ 8:00am-4:30pm; occasional float coverage to second clinic location as needed. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Requirements

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education and additional training preferred.
Two years of experience working in a healthcare setting or billing and collections; or an Associate's degree in a healthcare related field and one year of experience working with the public; or a Bachelor's degree and one year of experience working with the public.
Ability to communicate professionally, in both verbal and written communication.
Basic PC and data entry skills.
Knowledge of medical terminology.
Ability to organize and prioritize work and work effectively under stressful situations.

Nice To Haves

some postsecondary education and additional training preferred

Responsibilities

Conduct research to ensure patient information is complete and to identify services being rendered.
Verify and complete insurance benefit collection using current eligibility vendors or other available online tools; verify by telephone when online resources are exhausted.
Update patient registration information when demographics, new insurance or insurance changes are identified.
Create an estimate for identified services using the approved estimation tool.
Populate estimated patient liability information in electronic health record into patient’s account.
Make outbound calls to contact patients regarding estimates for upcoming visits/appointment, using the approved scripting.
Receive inbound calls from prospective patients who are price shopping and provide an estimate for potential services.
Collect estimated patient liability and provide financial counseling to include explanation of coverage/insurance benefits, how benefits relate to estimated patient liability and information on all account balances.
Provide education about financial assistance and payment options available to Duke patients.
Collect patient liabilities or indicate if patient requires follow-up at the point of service.
Document all patient conversations in electronic health record to alert staff if/when follow-up at arrival is required.