Financial Care Coordinator I - Revenue Cycle

UTHealth Houston • Houston, TX

1d • Hybrid

About The Position

The Financial Care Coordinator I serves as the primary financial resource for patients throughout the pre-service experience by providing personalized financial counseling on insurance benefits, estimated out-of-pocket costs, payment options, and financial assistance programs. This role partners with clinical departments, providers, scheduling teams, and revenue cycle departments to promote financial transparency, enhance the patient experience, and support timely reimbursement through exceptional concierge-level service.
Join UTHealth Houston as a Financial Care Coordinator I and help patients navigate the financial aspects of their healthcare experience. In this role, you will verify insurance coverage, provide cost estimates, discuss payment options and financial assistance programs, and deliver exceptional customer service while supporting financial transparency and efficient revenue cycle operations.

Requirements

• High School Diploma or equivalent required
• 2 years of experience in a healthcare setting performing insurance verification, prior authorizations, referrals, patient registration, or other patient access/revenue cycle functions required
• Employees must permanently reside and work in the State of Texas.

Nice To Haves

• None

Responsibilities

• Served as the patient's primary point of contact for financial matters by providing education and guidance regarding insurance benefits, deductibles, copayments, coinsurance, anticipated out-of-pocket costs, billing processes, and payment expectations to support informed healthcare decisions.
• Verifies insurance eligibility, plan participation, network status, benefits, and coverage limitations while identifying and resolving insurance, registration, and financial clearance discrepancies.
• Determines referral, prior authorization, and pre-certification requirements to facilitate timely access to care, reduce service delays, and support reimbursement.
• Prepares accurate patient cost estimates using verified insurance benefits, contractual reimbursement information, and anticipated services to promote financial transparency.
• Discusses available payment options, financial assistance programs, and payment plans; collect point-of-service payments and deposits in accordance with organizational policies.
• Documents all patient interactions, financial counseling activities, insurance verification results, estimates, and account updates within Epic and other designated systems, ensuring complete and accurate records.
• Delivers compassionate, patient-centered customer service while maintaining confidentiality, professionalism, and compliance with departmental procedures, payer requirements, revenue cycle standards, and applicable regulatory guidelines.
• Adheres to departmental policies and procedures, revenue cycle standards, payer guidelines, organizational policies, and all applicable federal, state, and regulatory requirements to support compliant and effective financial operations.
• Performs other duties as assigned.

Benefits

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Awesome retirement/pension plan
• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED