Financial Business Systems Analyst

Rightworks LLC•Nashua, NH

1d•$85,000 - $110,000•Hybrid

About The Position

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. Are you passionate about how money moves through modern SaaS businesses? We’re looking for a Business Systems Analyst to help power the systems that drive revenue, customer experience, and growth. In this role, you’ll sit at the intersection of billing, payments, sales tax, and finance operations, working hands‑on with industry‑leading platforms like Zuora, Stripe, and Chargebee. You’ll partner closely and collaborate with Finance, Revenue Operations, and Engineering to turn business needs into reliable, scalable systems. This is a hybrid position, with 3 days per week in our Nashua, NH headquarters depending on location.

Requirements

2–3 years of experience as a Business Systems Analyst, Systems Analyst, or similar role
Hands‑on experience supporting billing, payments, or financial systems (Zuora Preferred)
Exposure to subscription billing models (recurring, usage‑based, tiered, or hybrid) and Saas or subscription-based business
Experience supporting or troubleshooting payment gateways or processors
Basic understanding of sales tax, VAT, or indirect tax concepts
Strong analytical skills, attention to detail, and problem‑solving ability
Ability to document requirements, processes, and system behavior clearly
Strong communication skills and the ability to work cross‑functionally
Experience working in Agile or ticket‑based delivery environments
Comfortable working both independently on defined tasks and collaboratively with senior team members
This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
Relocation will not be offered for this position.

Responsibilities

Support and maintain subscription billing platforms such as Zuora, Stripe Billing, and Chargebee
Configure and manage pricing plans, product catalogs, subscriptions, invoicing rules, credits, and cancellations
Independently handle routine subscription lifecycle events and billing issues, escalating complex cases to senior teammates
Support sales tax configuration and maintenance within billing systems
Assist with tax engine integrations and updates (e.g., Avalara) under guidance from senior analysts
Partner with Finance and Tax teams to support audits, compliance reviews, and tax‑related reporting
Support integrations with payment gateways and processors (e.g., Stripe, Adyen, Braintree)
Investigate payment failures, retries, refunds, chargebacks, and reconciliation issues
Help identify opportunities to improve payment success rates and billing accuracy
Gather and document business requirements for billing, tax, and payment changes
Create functional documentation, process flows, user stories, and test cases
Execute and support user acceptance testing (UAT) and validate end‑to‑end invoice, tax, and payment accuracy
Collaborate closely with a Senior Business Systems Analyst and cross‑functional partners including Finance, Revenue Operations, and Engineering