Financial Assistance Specialist

CATHOLIC CHARITIES OF THE DIOCESE OF ROCHESTER•Rochester, NY

4h•$24 - $25•Onsite

About The Position

Supports clients with securing eligible financial assistance, monitoring enrollment status and coordinates collection as required. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Requirements

Associates degree in Business Administration or Accounting preferred.
NYS of Health Assistor Certification Required (training/certification can be taken upon hire).
At least 1 year of accounting or client billing experience required, preferably in a non-profit setting preferred.
Experience working in an Electronic Health Record (EHR) preferred.
Equivalent combination of education and experience will be considered.
Ability to prioritize assignments, plan, and complete work projects with minimal direction,
An ability to work efficiently and effectively and meet deadlines,
An ability to work under pressure,
Excellent verbal/written skills,
Ability to maintain confidentiality,
Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.

Nice To Haves

Associates degree in Business Administration or Accounting preferred.
Experience working in an Electronic Health Record (EHR) preferred.
preferably in a non-profit setting preferred.

Responsibilities

Provides friendly and helpful assistance to all staff, patients, and payor representatives
Finds financial solutions for patients who need payment assistance through Marketplace enrollments or Individualized Financial Assessments
Provides patient support, verifying Insurance and payment collection
Utilizes payor websites to verify insurance eligibility, benefits, plan type, and patient cost share
Ensures insurance plan is entered accurately in the EHR by plan type and subscriber for all patients prior to claims billed
Verifies referring providers for all patients, and enters in patient chart in EHR prior to claims billed
Completes insurance enrollment with the patient via the NYS Marketplace for uninsured patients to determine eligibility
Completes financial assessment to determine sliding fee scale for patients that are ineligible for insurance
Coordinates with the reception and clinical team to schedule client appointments for payment assistance process
Meets with patients face-to-face to complete insurance enrollment or financial assessment
Monitors enrollment status and ensures all patients receive a response and follow-up
Coordinates with billing staff to ensure all claims are billed retro actively to effective date of plan
Mails monthly patient statements
Completes patient account adjustments for uncollected balances
Inform patients of provider fee schedule, answers questions regarding patient bill
Processes patient payments via phone utilizing online bill pay portal
Calls to obtain authorization of services for Restricted Recipient patients for out of network plans
Emails NYSDOH complaint department to resolve COB issues
Adheres to all applicable federal and state laws, including but not limited to those governing client confidentiality, privacy, program standards and billing and documentation standards.
Has knowledge of federal and state standards governing program documentation and Medicaid and Medicare billing standards and completion of all required service documentation in accordance with such standards
Maintains up-to-date professional knowledge through reading, workshops/trainings, and conferences, as appropriate
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Other duties as assigned