Financial Assistance Counselor
About The Position
The Financial Assistance Counselor is primarily responsible for providing advice and counsel to students, families, and the campus community, while administering designated programs and executing procedures in the Office of Scholarships and Financial Assistance. Secondary responsibility is for program coordination, processing, and oversight. A Counselor is expected to develop and maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs. The position requires the Counselor to work in a team environment to coordinate efforts in administering designated programs and educating/training other staff regarding designated programs.
Requirements
- Requires high school diploma or equivalent and some coursework toward bachelor’s degree.
- Two years related customer service or financial guidance experience (Bachelor’s degree considered in lieu of experience).
- Strong interpersonal and group communications skills, ability to multi-task and work closely with others, strong information technology skills.
Responsibilities
- Provide advice and counsel to students, families, and the campus community, either in-person, by phone, or through written correspondence, including email.
- Utilize available resources to provide information in group and one-on-one settings.
- Serve as liaison for other University departments and various related off-campus agencies
- Develop and maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs.
- Exercise professional judgement when appropriate and Federal, state, or institutional guidelines do not seem to adequately address a particular situation.
- Keep updated on financial assistance trends.
- Monitor updates and changes with Banner student information system.
- Perform other duties as assigned
- Responsible for administration of designated programs and execution of procedures within the Office Scholarship and Financial Assistance.
- Coordinate efforts required to administer designated programs and educate/train other staff regarding designated programs.
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
