Financial Assistance Administrator
About The Position
The Financial Assistance Administrator will work in the Financial Assistance Department, which is a homelessness prevention program funded by the Massachusetts Department of Housing and Community Development (DHCD) processing applications for assistance with rent arrears, utility arrears, and/or moving costs. Telephone outreach and email outreach to applicants is required for processing cases and understanding the up-to-date regulations to make eligibility determinations for each case. This is a very fast-paced position requiring excellent follow-up, communication, and organizational skills. Technological skills to utilize the platforms for processing the cases is a key aspect for success in this role as well as the ability to determine an appropriate course of action. A dedication to assisting individuals and families in crisis both with processing the funding, and referrals to other resources, is required to meet the mission of Metro and our stakeholders.
Requirements
- High School diploma with 2 years’ experience or Bachelor Degree preferred
- Experience in application processing, program eligibility determinations, case management or intake and assessment preferred
- Experience with crisis intervention regarding issues such as homelessness and affordable housing access preferred or similar relatable experience in serving populations to provide assistance-- such as a medical, non-profit organization, government organization, or insurance background.
- Willingness to work as part of a team to promote the goals of the program and agency
- Sensitivity to the needs of the homeless, low-income, and diverse populations
- Ability to work in a very busy, diverse team setting
- Excellent time management, organizational, communication, computer literacy and professional writing skills
- Must be proficient in Microsoft Office programs such as; SharePoint, Excel, Outlook, Teams, Word, etc.
Nice To Haves
- Candidates with multilingual skills (verbal and written). Indicate language fluency on application.
Responsibilities
- Provide resources to address clients’ needs, including but not limited to: housing applications, negotiation and mediation with property owners and utility companies, fuel assistance, and shelter information.
- Complete and maintain client application files by reviewing submitted applications for assistance; collecting additional required documentation from clients, property owners, and advocates; and maintaining a steady rolling caseload of program participants.
- Accept referrals for financial assistance and/or housing counseling from advocates from external partner organizations and internal Metro Housing|Boston staff, and keep those parties updated via e-mail or phone regarding work with their clients.
- Track all interactions with clients and/or their files by entering outcomes from phone and in-person interactions into appropriate data collection tools Including the Case Management System and other software platforms as required either by our funder or that of the organization.
- Manage rolling caseloads assigned weekly with great self-initiative and oversight to meet quotas, Other duties as assigned.
Benefits
- Health and dental coverage on a pre-tax basis
- Eye Med Vision plan on a pre-tax basis
- Medical and dependent care reimbursement account
- Company paid life and AD&D insurance and long-term disability
- Free, confidential Employee Assistance Program
- Voluntary life, accident, critical illness and cancer insurance
- Generous vacation, sick, and personal time
- 13 paid holidays per year
- Paid new parent leave
- Flexible schedules (when available)
- 403(b) plan with a company match
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
