Patient Access Representative

Mass General Brigham • Boston, MA

2d • $53,040 - $75,888 • Hybrid

About The Position

Dual reporting to the Senior Operations Manager and the Finance Manager, the Financial Analyst will help with the overall functions of each department. The Financial Analyst contributes to each department by assisting with analysis, work queues, ad hoc projects, and other tasks as assigned. Other tasks may include interacting with patients (and payers) by phone, email, and in person.

Requirements

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Bachelor’s degree
• Data analysis and computer skills, particularly with Microsoft Excel
• Healthcare finance, reimbursement, and billing experience, preferably with Epic.
• A combination of education and experience may be substituted for the requirements.
• Possess strong interpersonal skills to effectively communicate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization
• Strong analytical, problem-solving, and negotiation skills
• Requires minimal direction from leadership and possesses the ability to learn quickly
• Ability to work independently, as well as prioritize workload and manage concurrent projects
• Self-motivated, resourceful, and able to take initiative.

Nice To Haves

• Healthcare experience in hospital operations or finance is a plus.

Responsibilities

• Completes projects for Finance, Operations, and other MEEI teams
• Updates weekly and monthly reports for both departments
• Proactively identifies opportunities for revenue improvement and takes initiative to solve issues independently
• Analyze data, including policies, workflows, and procedures, and present results to management.
• Surgical clearance workflow improvement
• Other duties as assigned, including work queues and any help that the Operations and Finance teams require – this includes: Interacting with patients and insurance payers: on the phone and in email communication.
• Reviewing, confirming, and updating demographic and insurance information with patients.
• Maintaining strict confidentiality regarding all patient matters and securing all patient information.
• Back up to the analysis and support functions for the call center
• Must be flexible and stand in (if needed) in patient-facing roles, such as the lobby and admissions.

Benefits

• Comprehensive benefits
• career advancement opportunities
• differentials
• premiums and bonuses as applicable
• recognition programs designed to celebrate your contributions and support your professional growth.

What This Job Offers

• Career Level: Mid Level