Financial Aid Systems Project Manager

Metropolitan State University of Denver•Denver, CO

2d•Hybrid

About The Position

This position supports the long-term success of the Financial Aid Systems team by managing outstanding projects, ensuring deliverables are met, and assisting with data entry processing. The role also supports the Director of Systems with the Workday implementation project by cataloging business processes, acting as an initial user, and collaborating on training resources. The Project Manager will also work with the systems team to create resources they need to maintain and organize their workload and to identify potential obstacles to completion.

Requirements

Bachelor's degree or 3 years experience working in at a college or university.
2 years of experience in higher education administration.
Demonstrated experience in administrative tasks.
Experience serving in a support role within an organization.

Nice To Haves

A degree in education, business, management or related fields.
Experience using Banner Financial Aid Software or Workday ERP.
Bilingual language (Spanish/English).
2 years of experience in the field of financial aid in a university or college.
Demonstrated experience with project management.

Responsibilities

Provide leadership support for outstanding system projects by coordinating necessary meetings and ensuring the delivery of agreed upon action items.
Manage the System Team’s ticketing system to track the progress and completion of outstanding requests.
Support the seasonal initiatives set by the Director and Associate Director of Systems, by auditing the team’s adherence to the department's master calendar.
Attend regular meetings with office partners to acquire feedback on their current experience using the SIS or the upcoming system transition, and to report on the status and progress of outstanding system requests.
Distribute weekly updates to the team, to keep them up to date on recent issues and enhancements being worked on by the systems team.
Catalog staff needs to effectively transition to the new student information system, and document required knowledge transfer steps.
Engage with the implementation environment of Workday Student to provide insight into user experience of the configuration.
Processing and reviewing an assigned set of system generated lists.
Work alongside systems team to troubleshoot outstanding system issues and brainstorm solutions.
Develops and maintains policies and procedures on principal job duties.