Financial Aid Specialist CL2

University of Maine System • Orono, ME

1d • Onsite

About The Position

This position is responsible for all aspects of Alternative and PLUS Loan processing including: determining loan eligibility, certifying loans, submitting loan related programs, reviewing loan data for accuracy, making all necessary updates & corrections, transmitting & receiving loan records, and alternative loan disbursement. This position also serves as the primary contact within the office for general questions about, and revisions to, alternative and PLUS loans. This position works with lenders and disbursing agents to ensure the accurate and timely processing and disbursement of loans. Support the Assistant Director with the administration of all Finance Authority of Maine (FAME) programs. In addition, the position participates in direct customer service activities and trains/supervises student employees in the loan area. The position requires the development of specialized program knowledge across multiple areas, excellent written and verbal communication skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.

Requirements

• High school diploma or equivalent (G.E.D.) AND two years experience in financial aid.
• Detail oriented.
• Comfortable in a fast paced, highly computerized environment.
• Excellent verbal and written communication skills.
• High degree of experience with Microsoft Office Applications.
• Data Entry Experience
• Possess the attitude and ability to foster a respectful and productive workplace environment.

Nice To Haves

• Knowledge of PeopleSoft /MaineStreet.
• Previous experience in financial aid.
• Prior supervisory experience

Responsibilities

• Process alternative loans and Direct PLUS Loans including the origination, transmittal, disbursement & adjustment of loan funds.
• Determine academic year eligibility; decisions around eligibility are typically non-routine and require a significant understanding of federal regulations and office policy.
• Review prior loan history to determine aggregate amounts borrowed on-line through the Department of Education website (NSLDS).
• Responsible for loan disbursement processes that post funds to student accounts.
• Responsible for problem resolution when issues arise with certification or disbursement, and recommend procedural changes to the supervisor.
• Responsible for the electronic transmission and receipt of loan data through several web-based loan delivery systems.
• Work closely with lenders and disbursing agents to ensure accurate and timely processing of loans. Initiate corrections and adjustments to loan records.
• Process all paper checks received from lenders for alternative loans.
• Work with the Assistant Director for Loans to maintain accurate documentation of loan policies and procedures.
• Responsible for all email/letter loan communication to students and parents when loans have been processed.
• Support over award processing to ensure that a student’s aid is appropriate based on either cost of attendance or financial need.
• Perform financial aid award adjustments for December graduates.
• Support the Assistant Director with the administration of all Finance Authority of Maine (FAME) programs, including the State of Maine Grant Program, Foster Care Tuition Waiver, and State of Maine Grant Program for Adults, and Educators for Maine Loan programs. Includes the identification of eligible students and award amounts and electronic transmission of data.
• Advises students and parents both in-person or via phone and email, on highly sensitive and confidential financial aid and related concerns including interpretation of federal, state and University regulations and policy.
• Perform other reasonably related duties as assigned by the Director or Assistant Director of Student Financial Services.

Benefits

• tuition benefits (employee and dependent)
• comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability
• retirement plan options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED