Financial Aid Representative

CSU Careers•Northridge, CA

5d•Hybrid

About The Position

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . About Financial Aid and Scholarships: For information about the CSUN Financial Aid and Scholarships Department, visit our website at: https://www.csun.edu/financialaid

Requirements

Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
Demonstrates excellent customer service and interpersonal communication skills while assisting a diverse student population.
Interprets and applies federal, state, CSU, and university financial aid regulations, policies, and procedures.
Reviews documentation with strong attention to detail to ensure accuracy, completeness, and regulatory compliance.
Analyzes information, resolves routine problems, and exercises sound judgment when determining appropriate actions or referrals.
Maintains accurate electronic records and effectively uses enterprise systems and office technology to support financial aid operations.
Organizes multiple priorities in a high-volume environment while maintaining professionalism, confidentiality, and responsiveness.
Applicants must be authorized to work for any employer in the United States.

Nice To Haves

Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis.

Responsibilities

Provides frontline customer service by assisting students with financial aid programs, application requirements, and eligibility processes.
Reviews financial aid documentation for accuracy and compliance.
Responds to student inquiries.
Performs file review and verification activities.
Maintains records.
Participates in outreach and training activities.
Refers students to appropriate campus resources when needed.
Provides excellent customer service in a positive and calm manner at the counter, telephone and via email in a high volume, high profile office.
Reviews intake documents for accurate completion and adherence to Federal, State, Chancellor's Office, and CSUN regulations.
Responds to student email and voicemail inquiries on a daily basis using data available on SOLAR or from alternate information sources.
Performs initial file review, basic verification or other production work according to training and procedures.
Participates in divisional activities, trainings, meetings, committees, and outreach activities on and off-campus.
Performs other duties as assigned.