Financial Aid Representative (Temporary, Part-Time)

Auguste Escoffier School of Culinary Arts•Boulder, CO

3d•Onsite

About The Position

The Financial Aid Representative (Temporary, Part-Time) is responsible for document collection and counseling students on their potential aid eligibility to help cover tuition costs. This consists of, but is not limited to, guiding students through relevant documents and/or applications, calculating eligibility, setting up of aid, and communicating to students on how aid impacts their education. Schedule: Part-time, onsite role with great midday hours! Monday, Tuesday, Wednesday and Friday, 9:00 AM – 2:00 PM.

Requirements

High School Degree or equivalent
Provide a high level of customer service
Proven ability to multitask
Communicate effectively
Detail oriented
Time-Management
Team player
Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
Ability to build internal and external relationships in a professional manner
Computer proficiency in Microsoft Office and Google Suite

Nice To Haves

associate degree preferred
Prior financial aid experience a plus
Prior call center experience a plus
Prior Salesforce experience a plus

Responsibilities

Provides exceptional customer service for students and staff
Ability to field a high volume of incoming calls (call center)
Provide consistent outreach to all unpackaged students
Respond to all communication (voicemail, email, IM) within 24 business hours
Communicate with students in a professional manner
Foster an engaged working relationship with institution counterparts
Counsel’s students, parents, and other interested parties on the availability of financial aid programs
Understands what programs are available and the requirements for each
Be able to articulate technical topics in a relatable fashion
Explores and explains all relative options
Pursues understanding over delivery of information
Is a steward of the Student Finance Department; Keep sensitive information safe and secure
Successfully implementing new procedures
Analyze and calculate awards accurately
Collect and store appropriate documents
Other duties as required or assigned.