Financial Aid Professional I
About The Position
The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone. This position will provide answers to callers by being familiar with federal, state, and university policies and regulations and by looking up student data in the integrated student information system. The Financial Aid Professional I will have the opportunity to visit orientation sessions on campus in order to present information concerning financial aid procedures and will work with their supervisor to assist in default management efforts. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Requirements
- Associate's degree from an accredited institution of higher education
- Knowledge of the organization and administration of various higher education academic and social programs
- Knowledge of campus and community resources
- Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs
- A working knowledge of phone etiquette, word processing, email, spreadsheets, and database management programs
- Ability to evaluate collected information and formulate into recommendations
- Ability to work as a team member
- Ability to perform accurately in a detail-oriented environment with good interpersonal communication skills
- Proof of legal authority to work in the United States on the first day of employment.
Nice To Haves
- Bachelor's degree in business administration or related field from an accredited institution of higher education
- Experience working in a professional office setting on a college or university campus
- Customer service experience in a professional office setting
Responsibilities
- Assist to counsel students and parents over the phone.
- Provide answers to callers by being familiar with federal, state, and university policies and regulations.
- Look up student data in the integrated student information system.
- Visit orientation sessions on campus to present information concerning financial aid procedures.
- Work with supervisor to assist in default management efforts.
Benefits
- University contributions to health insurance
- University contributions to dental insurance
- University contributions to life insurance
- University contributions to disability insurance
- Tuition waivers for employees and their families
- 12 official holidays
- Immediate leave accrual
- Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
