Financial Aid Operations Specialist – Federal Work Study Program

Covista•Lisle, IL

3d•Hybrid

About The Position

Under general direction, this role supports student finance operations by performing key financial aid and student account processes aligned with team functions. You will play a critical role in promoting student success by ensuring accurate, timely processing of Title IV financial aid and delivering responsive support to both internal partners and external agencies. This position is responsible for running and analyzing reports to identify, track, and follow up with students requiring financial support or action, helping drive positive student outcomes. In addition, this role supports the administration of the Federal Work-Study (FWS) Program for Chamberlain University and Walden University. Responsibilities include awarding, monitoring, and reconciling FWS funds to ensure student eligibility and maintain compliance with institutional policies and Title IV federal regulations. You will partner closely with university stakeholders to support student employment initiatives, track program utilization, and uphold federal reporting and compliance standards.

Requirements

Bachelor’s degree preferred
Minimum of 2 years of experience in student accounts, financial aid, or a related field preferred
Strong commitment to delivering excellent customer service with a student-first mindset
Exceptional verbal and written communication skills
Demonstrated professionalism, integrity, and sound judgment in all interactions
High attention to detail with strong follow-through and accountability
Collaborative team player with the ability to work effectively across departments
Comfortable working in a fast-paced, deadline-driven environment
Proven ability to manage multiple priorities and adapt to changing demands
Proactive approach to staying current on student finance regulations and industry changes
Excellent organizational and time-management skills
Proficient in Microsoft Office Suite (especially Excel), along with database and internet applications
Strong mathematical and analytical abilities
Must be eligible to obtain and maintain access to the NSLDS system (cannot be in default on Title IV Federal Aid)

Responsibilities

Execute student finance processes in accordance with established procedures and guidelines
Apply working knowledge of Title IV regulations with minimal supervision, while proactively expanding expertise in student finance
Run, analyze, and manage reports to identify, track, and follow up on outstanding student accounts
Communicate clearly and effectively with internal teams, university partners, and external agencies regarding student account and financial information
Complete daily and weekly production reporting while meeting established deadlines and service level agreements (SLAs)
Deliver high-quality, accurate, and timely work while effectively managing multiple priorities simultaneously
Identify potential operational and compliance risks and escalate as appropriate
Support Federal Work-Study program operations, including awarding, monitoring, and reconciliation of funds
Partner with university stakeholders to ensure smooth program execution and compliance with federal requirements
Perform additional duties as assigned to support team and organizational goals
Adhere to all company policies, procedures, and regulatory standards