Financial Aid Manager (CS26-248)

Southern Illinois University EdwardsvilleEdwardsville, IL
Onsite

About The Position

Southern Illinois University Edwardsville (SIUE) is seeking a Financial Aid Manager (CS26-248) to join its team. SIUE is a premier metropolitan university committed to advancing social and economic mobility and shaping the future workforce. The university offers a comprehensive education with hands-on research opportunities, preparing students for success in a global marketplace and their communities. SIUE is a significant employer in the Metropolitan St. Louis area, with a substantial economic impact on the region.

Requirements

  • Any one or combination totaling three (3) years (36 months) from the following categories: College coursework in any discipline (30 semester hours = 1 year), Associate’s Degree (60 semester hours = 18 months), 90 semester hours = 2 years, Bachelor’s Degree (120 semester hours = 3 years).
  • Work experience managing office, business, or customer service/relations activities.
  • Two (2) years (24 months) of higher education, student services, or closely related experience.
  • One (1) year (12 months) of supervisory experience in higher education, student services, or closely related setting.
  • Knowledge of all federal, state, institutional, and private financial aid regulations as they apply to packaging and disbursement of financial aid, disbursement of refunds, and Satisfactory Academic Progress (SAP).
  • Knowledge of the student application process.
  • Knowledge of Microsoft Office – Outlook, Excel, and Word and other computer programs.
  • Skill in mathematics, calculations, and general accounting.
  • Skill in customer service, and oral and written communication.
  • Skill in time management, organizing work assignments, and responding quickly and effectively to challenges.
  • Ability to supervise.
  • Ability to interpret and apply internal and government policies, procedures, and regulations.
  • Ability to work in an environment that can be fast-paced and stressful.

Responsibilities

  • Directly support the Student Financial Aid client services team for daily operations.
  • Provide crucial information to leadership for strategic decision-making.
  • Work directly with students, offering expert advising and guidance on financial aid opportunities.
  • Manage discrete Client Services processes such as Consortium Agreements, Study Abroad aid requests, and Short Term loans.
  • Assist the Assistant Director in managing daily scheduling and outreach.
  • Directly supervise student employees assigned to the Client Services team.
  • Serve as a data steward for client services productivity.
  • Track client services document processing to ensure efficiency and effectiveness.
  • Provide insight into the efficacy of current client services policies and procedures.
  • Recommend changes to policies or training as needed to the Assistant Director.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid holidays
  • Flexible scheduling
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