Financial Aid Manager (CS26-248)

Southern Illinois University Edwardsville•Edwardsville, IL

2d•Onsite

About The Position

Southern Illinois University Edwardsville (SIUE) is seeking a Financial Aid Manager (CS26-248) to join its team. SIUE is a premier metropolitan university committed to advancing social and economic mobility and shaping the future workforce. The university offers a comprehensive education with hands-on research opportunities, preparing students for success in a global marketplace and their communities. SIUE is a significant employer in the Metropolitan St. Louis area, with a substantial economic impact on the region.

Requirements

Any one or combination totaling three (3) years (36 months) from the following categories: College coursework in any discipline (30 semester hours = 1 year), Associate’s Degree (60 semester hours = 18 months), 90 semester hours = 2 years, Bachelor’s Degree (120 semester hours = 3 years).
Work experience managing office, business, or customer service/relations activities.
Two (2) years (24 months) of higher education, student services, or closely related experience.
One (1) year (12 months) of supervisory experience in higher education, student services, or closely related setting.
Knowledge of all federal, state, institutional, and private financial aid regulations as they apply to packaging and disbursement of financial aid, disbursement of refunds, and Satisfactory Academic Progress (SAP).
Knowledge of the student application process.
Knowledge of Microsoft Office – Outlook, Excel, and Word and other computer programs.
Skill in mathematics, calculations, and general accounting.
Skill in customer service, and oral and written communication.
Skill in time management, organizing work assignments, and responding quickly and effectively to challenges.
Ability to supervise.
Ability to interpret and apply internal and government policies, procedures, and regulations.
Ability to work in an environment that can be fast-paced and stressful.

Responsibilities

Directly support the Student Financial Aid client services team for daily operations.
Provide crucial information to leadership for strategic decision-making.
Work directly with students, offering expert advising and guidance on financial aid opportunities.
Manage discrete Client Services processes such as Consortium Agreements, Study Abroad aid requests, and Short Term loans.
Assist the Assistant Director in managing daily scheduling and outreach.
Directly supervise student employees assigned to the Client Services team.
Serve as a data steward for client services productivity.
Track client services document processing to ensure efficiency and effectiveness.
Provide insight into the efficacy of current client services policies and procedures.
Recommend changes to policies or training as needed to the Assistant Director.