Financial Aid Counselor

Anderson University•Anderson, IN

6d•Onsite

About The Position

The Financial Aid Counselor provides guidance to students and families of Anderson University, by counseling them on financial aid opportunities, including federal, state, and institutional financial aid in a courteous and professional manner.

Requirements

Prior work experience may substitute for education and/or training.
Prior experience in customer service, financial aid counseling.
Maintain team-oriented spirit, and working in a face-paced environment is desired.
Excellent oral and written communication skills
Detail-oriented
Flexibility in work schedule is required with the ability to work occasional evenings and weekends during peak seasons.
Must meet University lifestyle expectations.
Candidates should have belief in and commitment to Jesus Christ and the Christian faith as interpreted through the historic witness of the Bible and the contemporary ministry of the Holy Spirit.
Possess a vitality of Christian experience that is maturing in insight and application.

Nice To Haves

A college degree is preferred.
Knowledge of federal and Indiana financial aid regulations
A strong commitment to higher education
Experience working with PwerFAIDS is advantageous.

Responsibilities

Provide excellent customer service to prospective, current, and former students and families in the office, virtually, by phone, and by email
Participate in special university recruitment and orientation events (Discovery Days, SOAR, orientations, College Goal Sunday, presentations, school fairs, etc.)
Assist prospective and returning students and families in filing the Free Application for Federal Student Aid (FAFSA)
Assist families with FAFSA verification process (contact students regarding required documents, review, and process documents, and submit changes to Federal Student Aid)
Award prospective and returning students financial aid (including traditional undergraduate, graduate, and School of Theology)
Add outside scholarships when award notifications are received, adjusting other financial aid as necessary
Apply departmental grants, graduate assistantships, remitted tuition, and tuition exchange, as approved
Monitor the disbursement of aid, ensuring aid is applied to student accounts in a timely manner (assist students and parents completing Master Promissory Note, Entrance Loan Counseling, etc.)
Complete and return educational paperwork (VOC Rehab, Family and Social Services Administration, etc.)
Monitor financial aid eligibility and respond accordingly (based on changes to enrolment, information provided by Federal Student Aid, National Student Loan Data System, Selective Service, State of Indiana, etc.)
Counsel families through special circumstances, gathering and reviewing documentation
Stay current with changing federal and state laws and regulations to maintain compliance, seeking continuing education at every opportunity
Other responsibilities as assigned