Financial Aid Counselor – Enrollment Management Group (EMG)

Duquesne University•Pittsburgh, PA

1d•Onsite

About The Position

The position may often be the first point of contact with the university, and therefore, must become familiar with university personnel, operations, and events, and will be responsible for creating a positive first impression of Duquesne. The Financial Aid Counselor will join a service-oriented team and is responsible for counseling students and parents in all areas of financial aid.

Requirements

Bachelor’s degree from an accredited educational institution
1-3 years of work- related experience.
Highly developed interpersonal, analytic, problem-solving, organizational and communication skills, including the ability to listen thoughtfully and respectfully to a diverse population of constituents and stakeholders
Strong communication skills, both oral and written providing the ability to effectively communicate with multiple internal and external constituents
Proficiency with PC, Microsoft Office tools, email and the Internet with the ability to learn a variety of new technology systems
Ability to prepare and maintain confidential data independently in accordance with established policies and procedures and exercise consistent discretion
Ability to create and maintain complex records and files
Active and ongoing engagement in directed and self-directed learning related to: Knowledge and understanding of federal, states and agency-accrediting rules and regulations as they pertain to higher education admission. Very strong knowledge of federal and state regulations concerning financial aid, as well as NCAA regulations
Considerable knowledge of the laws, regulations and policies governing the operations of the University
Ensures compliance with Federal and State laws pertaining to financial aid and FERPA
Sensitivity to the need of each individual to be treated with dignity and respect as it relates the Mission of the University specifically
Proactive, strategic, analytical and deadline-oriented in a complex organization
Ability and willingness to work outside of regular business hours and some weekends during peak enrollment periods
Willingness and ability to work evenings and weekends as needed during peak enrollment periods
Ability to establish and maintain effective working relationships with the University Community
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University.

Nice To Haves

3-5 years of financial aid experience
experience with COD, FAA Access, Ellucian Banner Systems and StudentAid.gov platforms preferred
Membership and active engagement in appropriate national student service organizations, such as NASFA and PASFA
COGNOS reporting
familiarity with Slate and Banner preferred

Responsibilities

Meets with families and students in-person, virtually, and via telephone outreach.
Counsel incoming and current students on Financial aid packages.
Provides guidance to students who are requesting re-evaluation of awards exercising Professional Judgment.
Case management of student files, including awarding, verification, document processing, C Codes, R2T4, Study Abroad, SAP, Summer Aid applications and all other duties as required to support the financial aid lifecycle of students in the assigned caseload for the entirety of their academic career.
Represent financial aid at various open house events for current and incoming students.
Completes other duties as assigned.