Financial Aid Assistant

University of South Florida•Tampa, FL

1h•Onsite

About The Position

A Financial Aid Assistant fulfills clerical and customer service support functions in a financial aid department by processing student loan information, verifying data, and providing general information about the financial aid process to students and parents. This position typically reports to a Financial Aid Team Manager in a financial aid department or to another appropriate administrator. This position provides general support for a financial aid area requiring attention to detail and customer service contact with parents and students. The Financial Aid Assistant must apply knowledge of the financial process such as award and delivery of funds. Incumbents must handle upset, confused or emotional customers, determining when a referral to a private consultation with a specialist or manager is appropriate.

Requirements

High school diploma or equivalent
Two years of experience in office or administrative positions
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Four years of direct experience for a bachelor’s degree.
Meeting all employment eligibility requirements in the U.S.

Responsibilities

Maintains financial aid data integrity through the through input and correction of data.
Fields calls from parents, students, other individuals with questions relating to the awarding process.
Reviews confidential information from applicant files to adjust awards to evaluate initial loan eligibility.
Makes adjustments to students student loans based on students eligibility by verifying, recalculating, and then re-sending student loan data.
Assists in the training and supervising of student assistants.
Administers the financial aid database system including data entry of transactions through electronic transfer and manual input.
Consults with the team manager regarding unusual cases or system problems to ensure successful resolution of the automated processes.
Maintains confidentiality and abide by the limitations of the privacy act as well as University, State and Federal policy and regulations.
Performs other duties as assigned.