Financial Aid Advisor (Online/Remote)
About The Position
Post University is seeking a Financial Aid Advisor to support online learners through the tuition and financial aid process. This remote role is responsible for guiding students through payment options, collecting documentation, and ensuring compliance with federal and institutional policies. The ideal candidate will demonstrate exceptional customer service, problem-solving skills, and a commitment to student success and retention. Post University is a thriving organization dedicated to student success, serving thousands of learners across its online and main campus programs. The university values diverse experiences and perspectives and seeks individuals passionate about contributing to a collaborative and student-focused community. This position requires candidates to be physically located and perform their work from an approved state, excluding Alaska, California, Hawaii, or New York. The role is remote, requiring candidates to use their own equipment plugged into their home router (Ethernet cable provided), with no wireless connections supported. Minimum home internet requirements include a download speed of 25 Mb, an upload speed of 15 Mb, and a ping rate of less than 60. A reliable internet connection and a designated, private home office free from noise or distractions are essential.
Requirements
- Associate’s degree or equivalent experience.
- Possess a thorough understanding of Title IV funds, regulations, and eligibility requirements.
- Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
- Proven ability to work effectively with all members of the financial aid team to improve student experience.
- Excellent computer skills; able to use Microsoft Office products and university systems.
- Exceptional problem-solving skills and attention to detail.
- Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multitasking.
- Must be in good standing on all federal student loans to access NSLDS.
Responsibilities
- Advise students on tuition payment plans, financial aid options, and application procedures.
- Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
- In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
- Maintain accurate records and perform timely data entry in university systems.
- Counsel students with high balances or delinquent accounts to identify additional financing solutions.
- Respond promptly to student inquiries and follow up to ensure resolution.
- Participate in student registration and retention initiatives.
- Stay current with federal financial aid regulations and university policies.
- Attend training sessions and contribute to continuous improvement efforts.
- Maintain a minimum of 80% “ready time” on inbound phone queue.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
